Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: LSM Automation Bot <[email-masked]>
Date: Tue, 9 Aug 2022 18:28:31 +0000 (UTC)

Hey LSM Automation Bot ,

You have new message(s) in this group.

Livesalesman Team

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4711113

Mahmoud Emad Elsayed

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Mahmoud Emad Elsayed

4711113

checking on it

Manish Kumar

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4711044

Mahmoud Emad Elsayed

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I noticed some emails being responded to even if they are emails considered as spam/advertisements/junk. Please use your best judgment
here before responding. No need to respond to such emails as it is obviously not related to us.

Mahmoud Emad Elsayed

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image.png (233.1 KB)

Mahmoud Emad Elsayed

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Mahmoud Emad Elsayed

4711113

Apology on it.
Reassigned it to Centrepoint Facebook again and will share the feedback to the agent on it.

Manish Kumar

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Mahmoud Emad Elsayed

I noticed some emails being responded to even if they are emails considered as spam/advertisements/junk. Please use your best judgment
here before responding. No need to respond to such emails as it is obviously not related to us.

Marked it as spam and informing KSA team to give warning to this agent.

Manish Kumar

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4710979

Mahmoud Emad Elsayed

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why we are asking customer to call call centre instead of offer creating return for him

Mahmoud Emad Elsayed

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4710968

Mahmoud Emad Elsayed

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C&C dont take 3 to 5 days

Mahmoud Emad Elsayed

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Mahmoud Emad Elsayed

why we are asking customer to call call centre instead of offer creating return for him

@modhi.alanzi @naif.teni
Please check on it.

Manish Kumar

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image.png (22.9 KB)

Mahmoud Emad Elsayed

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please use Exp Del Date instead

Mahmoud Emad Elsayed

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4710630

Mahmoud Emad Elsayed

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wrong group

Mahmoud Emad Elsayed

N

Mahmoud Emad Elsayed

why we are asking customer to call call centre instead of offer creating return for him

for this tkt, cx is requesting to return 2 items of 4. cx did not name the items, so here the agent gave the cx 3 options of how to return the items that the cx did not like. throu a call or online or visiting the nearest store.

Naif Teni

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we should ask or advise to contact by different channel

Mahmoud Emad Elsayed

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please inform the agents the same

Mahmoud Emad Elsayed

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Mahmoud Emad Elsayed

please inform the agents the same

will do

Naif Teni

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4710630

Mahmoud Emad Elsayed

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4706594

Mahmoud Emad Elsayed

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4700372

Mahmoud Emad Elsayed

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@naif.teni wrong group

Mahmoud Emad Elsayed

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Mahmoud Emad Elsayed

@naif.teni wrong group

checking them

Naif Teni

N

Mahmoud Emad Elsayed

@naif.teni wrong group

fixed

Naif Teni

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