Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: LSM Automation Bot <[email-masked]>
Date: Fri, 5 Aug 2022 08:58:33 +0000 (UTC)

Hey LSM Automation Bot ,

You have new message(s) in this group.

Livesalesman Team

A

4686137 - why on validation canned response was used for this?

Akshay Berry

A

not expected from a tenured agent

Akshay Berry

A

Akshay Berry

4686137 - why on validation canned response was used for this?

Let me check this case Akshay

Apoorv Joshi

A

I will share a warning with this agent, as you mentioned this kind of mistake not expected from a tenured agent. I will send the correct response here myself from my end and will apologize to this customer.

Apoorv Joshi

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