Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: LSM Automation Bot <[email-masked]>
Date: Wed, 27 Jul 2022 11:45:31 +0000 (UTC)

Hey LSM Automation Bot ,

You have new message(s) in this group.

Livesalesman Team

M

@apoorv 6146761535 refund done

Malik Ismail

A

Malik Ismail

@apoorv 6146761535 refund done

Thank you. Will inform the customer.

Apoorv Joshi

M

4658111

Malik Ismail

M

as mentioned for Shukran pls inform agents to use shukran on Sub-Inquiry 3

Malik Ismail

A

Malik Ismail

as mentioned for Shukran pls inform agents to use shukran on Sub-Inquiry 3

checking and informing.

Apoorv Joshi

M

4655933

Mahmoud Emad Elsayed

M

whos give them access back to KSA group ?

Mahmoud Emad Elsayed

M

and why LSM team responding to KSA tickets ?

Mahmoud Emad Elsayed

A

Mahmoud Emad Elsayed

whos give them access back to KSA group ?

I did not change this agent access. This case came to livesalesman queue first and hence the agent responded to this. The order can not be found on hybris with customer email either, once they shared the order, the case was moved to KSA queue and then the ksa team handled the case only.

Apoorv Joshi

A

4643481 - shukran now order, why it is been escalated to WH?

Akshay Berry

A

Akshay Berry

4643481 - shukran now order, why it is been escalated to WH?

checking, I will speak to the agent and will coach him on this again. escalating to the correct team.

Apoorv Joshi

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