Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: LSM Automation Bot <[email-masked]>
Date: Tue, 26 Jul 2022 13:59:26 +0000 (UTC)

Hey LSM Automation Bot ,

You have new message(s) in this group.

Livesalesman Team

A

4656262 - assign to correct group

Akshay Berry

A

Akshay Berry

4656262 - assign to correct group

checking and assigning

Apoorv Joshi

A

Akshay Berry

4656262 - assign to correct group

done

Apoorv Joshi

A

@akshay.berry1 can we close this as internal - 4656009 or which group we should assign this to.

Apoorv Joshi

M

why KSA agent activity on freshdesk show their IP in India

Mahmoud Emad Elsayed

A

Mahmoud Emad Elsayed

why KSA agent activity on freshdesk show their IP in India

Which ksa agent?

Apoorv Joshi

M

image.png (9 KB)

Mahmoud Emad Elsayed

M

this is for example

Mahmoud Emad Elsayed

M

login was in India

Mahmoud Emad Elsayed

A

They use VPN to access their email, when VPN is connected i believe that is why the IP is showing India that time.

Apoorv Joshi

A

Okay i just checked also, this IP is for our VPN

Apoorv Joshi

M

why they will need to access their mails if they are logging to FD ?

Mahmoud Emad Elsayed

A

Mahmoud Emad Elsayed

why they will need to access their mails if they are logging to FD ?

They receive the hybris code on the email. To access the email, they connect vpn. If they leave it connected, then the IP will stay as it is.

Apoorv Joshi

M

Apoorv Joshi

Okay i just checked also, this IP is for our VPN

that's LSM network VPN IP only ?

Mahmoud Emad Elsayed

M

or there's another

Mahmoud Emad Elsayed

A

Mahmoud Emad Elsayed

that's LSM network VPN IP only ?

Yes, i believe so. With this IP they are given access from our firewall to be able to access the email and if they leave it connected, the freshdesk will still work though but IP will show the one which you have shared in the screenshot.

Apoorv Joshi

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should i let their TL know that only to connect VPN when they are accessing their email and when they start working on cases, then at that time disconnect the VPN? @mohmoud.elsayed

Apoorv Joshi

M

Apoorv Joshi

should i let their TL know that only to connect VPN when they are accessing their email and when they start working on cases, then at that time disconnect the VPN? @mohmoud.elsayed

ok

Mahmoud Emad Elsayed

A

Okay I will do that. Informing them now.

Apoorv Joshi

M

Hi Team,
Please adivse us on case id 4656822, The customer is claiming his prize which he had won on intagram in Oct 2021.

Manish Kumar

M

Image (1).jpeg (569.8 KB)

Manish Kumar

A

Apoorv Joshi

@akshay.berry1 can we close this as internal - 4656009 or which group we should assign this to.

close as internal

Akshay Berry

M

Akshay Berry

close as internal

Thanks Akshay, Will do tne needful.

Manish Kumar

M

Manish Kumar

Hi Team,
Please adivse us on case id 4656822, The customer is claiming his prize which he had won on intagram in Oct 2021.

Dear @akshay.berry1
Please assist us on this case.

Manish Kumar

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