Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: LSM Automation Bot <[email-masked]>
Date: Mon, 25 Jul 2022 14:29:10 +0000 (UTC)

Hey LSM Automation Bot ,

You have new message(s) in this group.

Livesalesman Team

A

4592714 - incorrect escalation, why it is been shared to concept spoc?

Akshay Berry

A

Akshay Berry

4592714 - incorrect escalation, why it is been shared to concept spoc?

checking

Apoorv Joshi

A

Akshay Berry

4592714 - incorrect escalation, why it is been shared to concept spoc?

@nikhil.bishnoi Speak to Maya please, and check why this was not escalated to concerned instead of escalating to spsoc. Coach her on this please. This should not repeat.

Apoorv Joshi

M

hi @apoorv , @manish.kumar pls check this ticket 4652481

Mohamed Ali Mahmoud

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Mohamed Ali Mahmoud

hi @apoorv , @manish.kumar pls check this ticket 4652481

checking

Apoorv Joshi

A

Mohamed Ali Mahmoud

hi @apoorv , @manish.kumar pls check this ticket 4652481

I will speak to her and coach her.

Apoorv Joshi

N

Nikhil Bishnoi

Hi @mohmoud.elsayed Kindly assist with ticket id 4643257. We have received multiple tickets similar to this, with different customer names. We are unable to find any orders with this email id and with the name 'Abu Thahir' we have found around 70 searches. Please advise for further action on this.

Hi Mahmoud, these cases are coming to Home Box team as well. Please advise what is to be done for Home Box cases.

Nikhil Bishnoi

M

Apoorv Joshi

I will speak to her and coach her.

okay, thanks

Mohamed Ali Mahmoud

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