Subject: Introducing workforce management in Freshdesk!
From: Team Freshworks <[email-masked]>
To: Seeta Seeta <[email-masked]>
Date: Wed, 13 Jul 2022 18:02:34 +0000 (UTC)

For a business like yours, that has a big team, and is scaling rapidly, it is essential to ensure you have the right people at the right place doing   Hi there, For a business like yours, that has a big team, and is scaling rapidly, it is essential to ensure you have the right people at the right place doing the right things. To that effect, we're happy to announce that as a first step towards bringing in and strengthening the capabilities of Workforce Management (WFM), we've partnered with injixo. injixo is a smart and comprehensive workforce management solution that will help you strike the right balance between your customers and agents. With this integration, you can: 1. Identify future workload based on historical ticket data from Support Desk 2. Determine how many of your agents are required, and rightly skilled 3. Easily manage agents' shifts 4. Create reports to measure and track KPIs at the end of each WFM cycle Want to learn more about this integration directly from injixo and Freshworks experts! REGISTER HERE Best, Team Freshworks Message sent by Freshworks Inc at 2950 S Delaware Street, Suite 201, San Mateo, California, USA. Don't want to receive emails from us? Manage your email preferences here.   Powered by Freshworks