Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: LSM Automation Bot <[email-masked]>
Date: Tue, 12 Jul 2022 10:35:53 +0000 (UTC)

Hey LSM Automation Bot ,

You have new message(s) in this group.

Livesalesman Team

M

Hi @apoorv

Malik Ismail

M

4246584

Malik Ismail

M

what is the customer address ?

Malik Ismail

A

checking

Apoorv Joshi

A

Malik Ismail

what is the customer address ?

I asked him to share the address

Apoorv Joshi

M

image.png (61.6 KB)

Mahmoud Emad Elsayed

M

where's KSA team ?

Mahmoud Emad Elsayed

A

Mahmoud Emad Elsayed

where's KSA team ?

@modhi.alanzi Check this

Apoorv Joshi

M

im on chat just late on moment

Modhi Alanzi

A

Modhi Alanzi

im on chat just late on moment

Order is is already given by customer

Apoorv Joshi

M

3039228

Malik Ismail

M

refund already done. Pls share claim ID 20210912844268
with customer

Malik Ismail

A

Malik Ismail

3039228

on it

Apoorv Joshi

M

guys

Mahmoud Emad Elsayed

M

this is really poor quality service

Mahmoud Emad Elsayed

M

https://landmarkgroup.freshchat.com/a/224106425474082/inbox/0/47322/conversation/634312278388542

Mahmoud Emad Elsayed

M

do we have to check chat one by one to raise to you for checking ?!

Mahmoud Emad Elsayed

A

Mahmoud Emad Elsayed

do we have to check chat one by one to raise to you for checking ?!

@modhi.alanzi Kindly check this, why are we not checking customer queries properly, the customer is giving order number already. Kindly make sure you or anyone else is taking the chat without answering customers queries properly. We have to answer and close the chats properly not just take them and close them.

Please cascade to the whole ksa team this kind of chat should never be taken. We have to check the details ourselves, and resolve the issue for cx, this should never happen again.

Apoorv Joshi

A

Mahmoud Emad Elsayed

this is really poor quality service

Apologies for this Mahmoud, i will speak to them.

Apoorv Joshi

M

**it's not canned response task**

Mahmoud Emad Elsayed

M

Apoorv Joshi

@modhi.alanzi Kindly check this, why are we not checking customer queries properly, the customer is giving order number already. Kindly make sure you or anyone else is taking the chat without answering customers queries properly. We have to answer and close the chats properly not just take them and close them.

Please cascade to the whole ksa team this kind of chat should never be taken. We have to check the details ourselves, and resolve the issue for cx, this should never happen again.

Apologies, i will be more careful.

Modhi Alanzi

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