Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: LSM Automation Bot <[email-masked]>
Date: Wed, 6 Jul 2022 11:57:58 +0000 (UTC)

Hey LSM Automation Bot ,

You have new message(s) in this group.

Livesalesman Team

M

Hi @mohmoud.elsayed @malik.ismail

The customer is complaing that he is getting the below notification that AED 100 credit expires soon! Use code: EID50 on spends of AED 300. Shop NOW & get ready for Eid. https://bit.ly/3JfKZUX

Manish Kumar

M

Please find the notication screeshot and advise on it as per the website and last update the discount aplicable AED 50 only

Manish Kumar

M

image.png (192.6 KB)

Manish Kumar

M

Manish Kumar

Hi @mohmoud.elsayed @malik.ismail

The customer is complaing that he is getting the below notification that AED 100 credit expires soon! Use code: EID50 on spends of AED 300. Shop NOW & get ready for Eid. https://bit.ly/3JfKZUX

checking

Malik Ismail

A

Hi team,

Akshay Berry

A

Any delays/issues faced with KW hc cases

Akshay Berry

M

@ankur.kwatra @apoorv

Mahmoud Emad Elsayed

M

4569353

Mahmoud Emad Elsayed

M

Kindly check Cs team advise the customer to do RTS for apple watch item at the store !!

Mahmoud Emad Elsayed

M

customer fight with the store team to do rtS for that item

Mahmoud Emad Elsayed

M

based on our response

Mahmoud Emad Elsayed

M

Mahmoud Emad Elsayed

customer fight with the store team to do rtS for that item

Hi @mohmoud.elsayed
Apology on it, I am sharing feedback to this agent and will also share a verbal warning for this mistake.

The customer came to us to cancel the order so the agent were not supposed to included the below line hin her response.

Please note that if you do not wish to wait 14 days, You can visit the store to collect the order and return at the same time.

Manish Kumar

M

Akshay Berry

Any delays/issues faced with KW hc cases

Hi @akshay.berry1
Checking with team and update on it.

Manish Kumar

M

Manish Kumar

Hi @akshay.berry1
Checking with team and update on it.

Hi Akshay,
Sometimes we are facing delay in deliver of wwd items. Asked the team to share the case id once they will come through it.

Manish Kumar

M

Hi @malik.ismail @mohmoud.elsayed
Do we have any change it the store timing during EID, Few customers are asking us for the store timin during EID.

Manish Kumar

M

Manish Kumar

Hi @malik.ismail @mohmoud.elsayed
Do we have any change it the store timing during EID, Few customers are asking us for the store timin during EID.

will update for stores timing

Malik Ismail

A

Manish Kumar

Hi Akshay,
Sometimes we are facing delay in deliver of wwd items. Asked the team to share the case id once they will come through it.

noted

Akshay Berry

A

4576221 4576269 - coach this agent about the refund process as there are void transactions and not been charged

Akshay Berry

N

Akshay Berry

4576221 4576269 - coach this agent about the refund process as there are void transactions and not been charged

Noted. Will share the feedback with the agent.

Nikhil Bishnoi

A

Akshay Berry

4576221 4576269 - coach this agent about the refund process as there are void transactions and not been charged

I will coach the agents.

Apoorv Joshi

A

4576469 - close this as per reply from team

Akshay Berry

A

Akshay Berry

4576469 - close this as per reply from team

On it

Apoorv Joshi

A

Akshay Berry

4576469 - close this as per reply from team

closed

Apoorv Joshi

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