Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: LSM Automation Bot <[email-masked]>
Date: Tue, 5 Jul 2022 12:01:47 +0000 (UTC)

Hey LSM Automation Bot ,

You have new message(s) in this group.

Livesalesman Team

A

Mohamed Nagy

Hi @ankur.kwatra , as per the OLM Team they confirm the delivery, and also as per the picture shared by the DA he left it in the house door, the customer reasons are not proof to us especially when i spoke to her myself as there is no long history, even when communicated with the ministry we informed them that we handed the item, if customer communicated advise to talk to me directly as she have my number

@mohamed.nagy Customer came back again after we advised them to contact you on your number. The customer is asking to be contacted, he is saying he will not contact and we are supposed to contact him instead.

Apoorv Joshi

M

Manish Kumar

Hi @mohmoud.elsayed

We have on notification on website for regarding the promo code 20EID, however it is not working
We are getting more complaint on it.

We have checked it from our end and it says voucher can not be redeemed

The issue has also been raised with jira team under https://landmark.atlassian.net/browse/REL-157522

Code: 20EID

Start Date: 13.06.2022 00:00:00

End Date: 10.07.2022 23:59:00

Type: Promotional Voucher

Concept: MAX

Territory: OMAN

Checkout Site: N/A

Value: 20%

Minimum Threshold Value: 20 %%%%%%%%%

Maximum Discount: N/A

Combinable with other vouchers: FALSE

Total quantity of redeemable vouchers: 1000000

Total quantity of redemptions per customer: 100000

Categories included/excluded: N/A

Brands included: N/A

Device Restriction: N/A

First Time User Restriction: N/A

Mahmoud Emad Elsayed

M

it works fine with me

Mahmoud Emad Elsayed

M

Mahmoud Emad Elsayed

it works fine with me

Checking it again and will update you, Thanks

Manish Kumar

M

Mahmoud Emad Elsayed

it works fine with me

The issue was with Bahrain however now it is working for Bahrain as well.
Will inform the cx regarding it and relosve the case

Manish Kumar

M

Apoorv Joshi

@mohamed.nagy Customer came back again after we advised them to contact you on your number. The customer is asking to be contacted, he is saying he will not contact and we are supposed to contact him instead.

i will check the case

Mohamed Nagy

M

@apoorv , called the customer twice and no answer

Mohamed Nagy

A

Mohamed Nagy

@apoorv , called the customer twice and no answer

Please try again later when you get time.

Apoorv Joshi

M

sure np, but till the moment we will not do anything, as the proof from olm is more accepted to our end

Mohamed Nagy

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Mohamed Nagy

sure np, but till the moment we will not do anything, as the proof from olm is more accepted to our end

Got it

Apoorv Joshi

A

Please direct your emails regarding Shipa inquiries & Complaint to Arwa Al Hajaj [email-masked] and keep rest of the people in CC

Akshay Berry

A

Akshay Berry

Please direct your emails regarding Shipa inquiries & Complaint to Arwa Al Hajaj [email-masked] and keep rest of the people in CC

Thank you for sharing the email. Is this in UAE or all territories.

Apoorv Joshi

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Apoorv Joshi

Thank you for sharing the email. Is this in UAE or all territories.

KSA only

Akshay Berry

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update the matrix accordingly

Akshay Berry

A

Akshay Berry

update the matrix accordingly

On it

Apoorv Joshi

A

Akshay Berry

update the matrix accordingly

updated the matrix

Apoorv Joshi

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