Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: LSM Automation Bot <[email-masked]>
Date: Mon, 13 Jun 2022 14:19:09 +0000 (UTC)

Hey LSM Automation Bot ,

You have new message(s) in this group.

Livesalesman Team

N

Hi @malik.ismail Kindly check this 4490183, this ticket since 2018 and i can not find the order

Naif Teni

M

Naif Teni

Hi @malik.ismail Kindly check this 4490183, this ticket since 2018 and i can not find the order

as per finance refund was done successfully.

Malik Ismail

M

image.png (14.7 KB)

Malik Ismail

A

Malik Ismail

as per finance refund was done successfully.

can you please check and share the refund date, and the claim id/RRN if possible.

Apoorv Joshi

A

ohh thanks

Apoorv Joshi

A

got it Malik

Apoorv Joshi

M

Hi @akshay.berry1 @mohmoud.elsayed

Need help to resolve the case id - 4381385, The cx keeps coming with new tickets regarding it.

With respect to order order id - 9570883381, total order amount is AED 3854.00 and after the partial cancellation of amount AED 534.

The Final amount for this order should be 3854.00 - 534.00 = 3320

However the customer is getting the invoice for the amount of AED 2426.

Here the issue is the item 163878592 - - Rounded Top Metal Accent Table - 50x50x55 cms has been placed for 7 qty in this order however in the consignment it has been shipped only 1.
hence there is a difference of AED 894 in the invoice.

7 qty ............. AED 1043 for item 163878592 and 1 already shipped in the consignment hence 6 qty of this item is not considered in this invoice.
hence 1043/7 = 149, and 149*6 = 894

we have already checked it with the customer he is saying he has received all the 7 QTY, just what he need is correct invoice of the amount AED 3320.

Manish Kumar

Join the conversation now

Collaborate on the go!

Please do not reply to this email as it is automated and cannot be responded to.

powered by Freshconnect, Freshworks Inc.