Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: LSM Automation Bot <[email-masked]>
Date: Mon, 6 Jun 2022 10:59:48 +0000 (UTC)

Hey LSM Automation Bot ,

You have new message(s) in this group.

Livesalesman Team

A

@mohamed.mahmoud Hi Ali, hope you are doing well. The voucher you shared for MOC case, i shared it with customer under 4457705. But customer is saying he does not accept it.

Apoorv Joshi

M

Apoorv Joshi

@mohamed.mahmoud Hi Ali, hope you are doing well. The voucher you shared for MOC case, i shared it with customer under 4457705. But customer is saying he does not accept it.

pls advise him this instead of making a return and taking too long with we kept the item and initiated a voucher with the remaining amount

Mohamed Ali Mahmoud

A

Mohamed Ali Mahmoud

pls advise him this instead of making a return and taking too long with we kept the item and initiated a voucher with the remaining amount

Thanks

Apoorv Joshi

M

Manish Kumar

He is not allowing us to close the chat.
The RMA status is reached to the warehouse and he is still to refund it now.
It has already been raised to the dxb team under child ticket£ 4417132

Hi @mohamed.mahmoud
Could you please assist us in getting the RMA 1002471710 cancelled with respect to order id 9567081930 on a prioirty

As this cx was promised on chat to wait for 48 Hrs to get the issue resolved.

Manish Kumar

M

Manish Kumar

Hi @mohamed.mahmoud
Could you please assist us in getting the RMA 1002471710 cancelled with respect to order id 9567081930 on a prioirty

As this cx was promised on chat to wait for 48 Hrs to get the issue resolved.

checking

Mohamed Ali Mahmoud

A

Manish Kumar

Hi @mohamed.mahmoud
Could you please assist us in getting the RMA 1002471710 cancelled with respect to order id 9567081930 on a prioirty

As this cx was promised on chat to wait for 48 Hrs to get the issue resolved.

cancelled

Akshay Berry

M

Akshay Berry

cancelled

Thanks, Akshay

Manish Kumar

N

Nikhil Bishnoi

@mohmoud.elsayed @akshay.berry1 The status of the AWB is not getting updated on Fareye website. Please find few of the examples.

Hi @mohamed.mahmoud @akshay.berry1 We are not getting the POD from the Fareye website as earlier. The customers are complaining that they have not received the shipment, but as per the online tracking, they are showing as delivered. When we ask for POD, the courier team are just confirming 'Delivered' with out sharing any images or signature. Kindly assist. Sharing few of the Orders Id & AWB numbers with you.

Nikhil Bishnoi

N

Nikhil Bishnoi

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Hi @mohamed.mahmoud @akshay.berry1 These are few of the examples.

Nikhil Bishnoi

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