Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: LSM Automation Bot <[email-masked]>
Date: Tue, 31 May 2022 06:10:32 +0000 (UTC)

Hey LSM Automation Bot ,

You have new message(s) in this group.

Livesalesman Team

A

Akshay Berry

4385061 - agent creating 4 child tickets for the same issue/item, coach the agent properly

I have closed the remaining child tickets here. I will check with the agent and coach her as soon as she logs in

Apoorv Joshi

A

Akshay Berry

4405355 - ensure agent always checking Hybris before raising child ticket, refund done nov 2021

Sharing feedback with the agent

Apoorv Joshi

A

and getting the case resolved

Apoorv Joshi

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