Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: LSM Automation Bot <[email-masked]>
Date: Wed, 25 May 2022 11:47:16 +0000 (UTC)

Hey LSM Automation Bot ,

You have new message(s) in this group.

Livesalesman Team

M

Manish Kumar

Hi @akshay.berry1, @mohmoud.elsayed
Please advise on case id 4397731, as the cx is from Qatar and he visited to UAE for 3 days and purchased shoe from centrepoint at Dubai festival city however when he opened the box in qatar he found both shoe is for left leg in the box.

Now cx want to exchange/refund for the same in Qatar, he has contact us on call as well under ticket# 4392149 and he has been advised to visit Qatar centrepoint.

Hi Team,
Please advise us here to get this issu closed.

Manish Kumar

M

Hi @mohmoud.elsayed @mohmoud.elsayed
Please confirm if we have a new centrepoint store in Alexandria Smouha Egypt, as the cx is asking when this store is going to opened

Manish Kumar

M

Manish Kumar

Hi @malik.ismail
What's app chat are not getting auto assigned to the agent even if his intel assign is active.

Kindly advise on it.

Pls check if the agent is part from the group & also check the skill level of agent

Malik Ismail

M

Manish Kumar

Hi @mohmoud.elsayed @mohmoud.elsayed
Please confirm if we have a new centrepoint store in Alexandria Smouha Egypt, as the cx is asking when this store is going to opened

we dont have updates yes

Mahmoud Emad Elsayed

M

Manish Kumar

Hi @akshay.berry1, @mohmoud.elsayed
Please advise on case id 4397731, as the cx is from Qatar and he visited to UAE for 3 days and purchased shoe from centrepoint at Dubai festival city however when he opened the box in qatar he found both shoe is for left leg in the box.

Now cx want to exchange/refund for the same in Qatar, he has contact us on call as well under ticket# 4392149 and he has been advised to visit Qatar centrepoint.

that's not possible, he must return it in uae

Mahmoud Emad Elsayed

A

Malik Ismail

Pls check if the agent is part from the group & also check the skill level of agent

What should be the skill level here @malik.ismail I think we have selected it as beginner

Apoorv Joshi

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