Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: LSM Automation Bot <[email-masked]>
Date: Fri, 20 May 2022 11:46:51 +0000 (UTC)

Hey LSM Automation Bot ,

You have new message(s) in this group.

Livesalesman Team

N

Hi @mohmoud.elsayed @akshay.berry1 @faraz.lohani Kindly assist with ticket id 4353432, the customer is asking for VAT refund and he is telling that we need to register and share a barcode with him then only he will get the VAT refund at the departure, We asked him to visit the store, but the store team didn't assist him. Kindly advise.

Nikhil Bishnoi

M

Nikhil Bishnoi

Hi @mohmoud.elsayed @akshay.berry1 @faraz.lohani Kindly assist with ticket id 4353432, the customer is asking for VAT refund and he is telling that we need to register and share a barcode with him then only he will get the VAT refund at the departure, We asked him to visit the store, but the store team didn't assist him. Kindly advise.

Ecommerce order ?

Mahmoud Emad Elsayed

N

Mahmoud Emad Elsayed

Ecommerce order ?

Yes, Order ID 9568863519 & 9569090548.

Nikhil Bishnoi

M

we dont refund Vat bro, we give customer his invoice mentioning tax amount and he get the refund from airport if he's visitor

Mahmoud Emad Elsayed

M

ask him to give these invoices to tax refund kiosk in dept airport

Mahmoud Emad Elsayed

N

We informed him that as well, but he has shared a document and there it is mentioned that we have to register his invoice so that a bar code will be generated. On that bar code, he will get the refund.

Nikhil Bishnoi

M

Nikhil Bishnoi

Hi @mohmoud.elsayed @akshay.berry1 @faraz.lohani Kindly assist with ticket id 4353432, the customer is asking for VAT refund and he is telling that we need to register and share a barcode with him then only he will get the VAT refund at the departure, We asked him to visit the store, but the store team didn't assist him. Kindly advise.

we don't offer "Planet" service for tax refund for Ecomm orders, he cant check with Tax Authority how to get his tax refunded

Mahmoud Emad Elsayed

N

Mahmoud Emad Elsayed

we don't offer "Planet" service for tax refund for Ecomm orders, he cant check with Tax Authority how to get his tax refunded

Thank you.

Nikhil Bishnoi

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