Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: LSM Automation Bot <[email-masked]>
Date: Tue, 17 May 2022 13:47:03 +0000 (UTC)

Hey LSM Automation Bot ,

You have new message(s) in this group.

Livesalesman Team

A

4360029 - this is refunded, why agent escalating the case again

Akshay Berry

A

Akshay Berry

4360029 - this is refunded, why agent escalating the case again

disposition is also wrong

Akshay Berry

N

@mohmoud.elsayed @akshay.berry1 Kindly assist in closing this 3534972 as the ticket is pending since Dec 2021.

Nikhil Bishnoi

A

Akshay Berry

4360029 - this is refunded, why agent escalating the case again

Hi..getting it checked.

Ankur Kwatra

N

Hi @akshay.berry1 With regards to ticket id 2482386, the customer has come back to us after an year on the same ticket with a different issue. Can we close this ticket and create a new one?

Nikhil Bishnoi

A

Nikhil Bishnoi

Hi @akshay.berry1 With regards to ticket id 2482386, the customer has come back to us after an year on the same ticket with a different issue. Can we close this ticket and create a new one?

yes please

Akshay Berry

N

Akshay Berry

yes please

Thank you.

Nikhil Bishnoi

F

Nikhil Bishnoi

@mohmoud.elsayed @akshay.berry1 Kindly assist in closing this 3534972 as the ticket is pending since Dec 2021.

Hi team, As per the inspection team the customer is not allowing them to visit and inspect the damaged item, same has been updated in the ticket.

Faraz Lohani

A

Akshay Berry

4360029 - this is refunded, why agent escalating the case again

@abdulmajeed.alanzy @modhi.alanzi please resolve this

Ankur Kwatra

A

4312960 - HC uae order

Akshay Berry

A

Ankur Kwatra

@abdulmajeed.alanzy @modhi.alanzi please resolve this

Hi @ankur.kwatra The customer is in UAE

Abdulmajeed Alanazi

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