Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: LSM Automation Bot <[email-masked]>
Date: Sun, 8 May 2022 10:57:47 +0000 (UTC)

Hey LSM Automation Bot ,

You have new message(s) in this group.

Livesalesman Team

M

4317025

Mahmoud Emad Elsayed

M

please ensure sending full escalation details to SPOC

Mahmoud Emad Elsayed

A

Mahmoud Emad Elsayed

please ensure sending full escalation details to SPOC

Have shared the feedback with the agent. Agent is aware of how to do this escalation, not sure why he did incorrect here. Will speak to the agent and will ask him to check his escalation before sending it.

Apoorv Joshi

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4225265

Mahmoud Emad Elsayed

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please send Product Inquiry to Ritesh

Mahmoud Emad Elsayed

A

Mahmoud Emad Elsayed

please send Product Inquiry to Ritesh

Hi mahmoud, customer needs to know the availability of the item at the store. If item available at any store or not. Since our Sahla user is not working, can we still escalate to Ritesh regarding such product inquiries instead of store spocs?

Apoorv Joshi

M

Apoorv Joshi

Hi mahmoud, customer needs to know the availability of the item at the store. If item available at any store or not. Since our Sahla user is not working, can we still escalate to Ritesh regarding such product inquiries instead of store spocs?

no, please dont send to Ritesh

Mahmoud Emad Elsayed

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will share Sahla access

Mahmoud Emad Elsayed

A

Mahmoud Emad Elsayed

will share Sahla access

Thank you Mahmoud. I have asked everyone to stop escalating to Ritesh as well, also have told them if they need to escalate to him then discuss with us first.

Apoorv Joshi

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@mohmoud.elsayed For Splash UAE the store spoc we have is leizel sanchez and the email is getting bounced. Can you please check and advise if there maybe a new store spoc for splash click and collect inquiries. Thank you

Apoorv Joshi

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