Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: LSM Automation Bot <[email-masked]>
Date: Mon, 25 Apr 2022 13:07:39 +0000 (UTC)

Hey LSM Automation Bot ,

You have new message(s) in this group.

Livesalesman Team

A

4200651 - send reminder to courier and loop escalations dxb email

Akshay Berry

N

Akshay Berry

4200651 - send reminder to courier and loop escalations dxb email

On it.

Nikhil Bishnoi

N

Akshay Berry

4200651 - send reminder to courier and loop escalations dxb email

Escalation done.

Nikhil Bishnoi

A

3706830 - why the ticket is reopened and agent saying refund done in My credit?

Akshay Berry

A

3917552 - this one too

Akshay Berry

A

Akshay Berry

3917552 - this one too

checking both cases akshay

Apoorv Joshi

A

Akshay Berry

3706830 - why the ticket is reopened and agent saying refund done in My credit?

@akshay.berry1 Can you please check this for this case and advise https://landmark.atlassian.net/browse/RRF-350 . I have shared the feedback with the agent who posted the note here and have asked him to investigate properly.

Apoorv Joshi

A

Akshay Berry

3917552 - this one too

In this one agent posted the note to share the voucher with customer to close the case. As voucher is already shared. I will ask someone from ksa team to share the voucher with customer to close this case.

Apoorv Joshi

M

hi team

Mahmoud Emad Elsayed

A

Hi Mahmoud

Apoorv Joshi

M

any inquires for " Spin the wheel Huawei prize"

Mahmoud Emad Elsayed

A

Let me check and update you

Apoorv Joshi

N

Mahmoud Emad Elsayed

any inquires for " Spin the wheel Huawei prize"

Hi Mahmoud, none of the agents have received inquiry regarding the same till now.

Nikhil Bishnoi

A

4042538 - reply and resolve

Akshay Berry

A

Akshay Berry

4042538 - reply and resolve

on it

Apoorv Joshi

A

@malik.ismail can you please check this case. IBAN has been shared as requested. Is the bank transfer done already? 3309909

Apoorv Joshi

M

Apoorv Joshi

@malik.ismail can you please check this case. IBAN has been shared as requested. Is the bank transfer done already? 3309909

IBAN incomplete. should be 24 digit

Malik Ismail

M

Hi @akshay.berry1
Customer want gift card of 15 BHD in bulk, Could you please advise on it.
Should we advise him to contact Landmark team via LMC related canned response?

Manish Kumar

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