Subject: Re: Transfer from My credit to KNET 8246057411
From: Shakeeb Arsalan <[email-masked]>
To: Faraz Lohani <[email-masked]>, Mustafa chakki <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Ritesh Sharma <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, mohammed fahim <[email-masked]>, Abdulqader Ahmed <[email-masked]>
Date: Thu, 1 Jul 2021 04:30:02 -0700 (MST)

Hi Team, 

Any update ? 

Regards 
Shakeeb 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Faraz Lohani" <[email-masked]>, "Mustafa chakki" <[email-masked]> 
Cc: "Jessie Caparas" <[email-masked]>, "Ritesh Sharma" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "mohammed fahim" <[email-masked]>, "Abdulqader Ahmed" <[email-masked]> 
Sent: Friday, June 25, 2021 11:35:28 AM 
Subject: Re: Transfer from My credit to KNET 8246057411 

Hi Team, 

Any update ? 

Regards 
shakeeb 

From: "Faraz Lohani" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]>, "Ritesh Sharma" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Mustafa chakki" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "mohammed fahim" <[email-masked]> 
Sent: Sunday, June 20, 2021 8:48:47 PM 
Subject: RE: Transfer from My credit to KNET 8246057411 

Hi [ mailto:[email-masked] | 
@Mustafa Chakki ] , 

Please action the ticket number 03987027 ASAP as it is pending since April. 

Thankyou and Regards, 

Faraz Lohani 

Customer Support Associate 

Customer Service 

[email-masked] 

From: Jessie Caparas <[email-masked]> 
Sent: Sunday, April 25, 2021 4:55 PM 
To: Ritesh Sharma <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; MOHAMMED FAHIM <[email-masked]> 
Subject: RE: Transfer from My credit to KNET 8246057411 

Thanks [ mailto:[email-masked] | 
@Ritesh Sharma ] 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Ritesh Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, April 25, 2021 10:16 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; MOHAMMED FAHIM < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Transfer from My credit to KNET 8246057411 

Approved 

-- 

Thanks and Regards, 

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.centrepointstores.com%2F&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C0f7e52eb649a4074cebb08d907e95eba%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637549521154009925%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=KT2CCTXYmOMdbAWm3kUYqqy1v1HzrkO8zqUVAcjcj1U%3D&reserved=0 ] 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, April 23, 2021 11:21 AM 
To: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Ritesh Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; MOHAMMED FAHIM < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Transfer from My credit to KNET 8246057411 

[ mailto:[email-masked] | @Ritesh Sharma ] 

Need your approval to remove my credit points so we can refund the order through K-net. 

Amount is 24.8 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, April 23, 2021 10:14 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; MOHAMMED FAHIM < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Transfer from My credit to KNET 8246057411 

External email sender, please take precaution. 

Hi Team, 

Please advise on the below approval to transfer the amount from My Credit to Knet account. 

Problem Statement: Transfer from My credit to KNET 

Order ID: 8246057411 

Refund amount: KWD 24.8 

Assistance Required: Approval for transfer 

Issue Description: Refund was supposed to revert to Knet account but refunded in My credit. Now customer want the refund amount in Knet and insisting on this. Kindly give an approval for that. 

Regards, 

Manish 

From: "MOHAMMED FAHIM" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, April 17, 2021 2:48:22 PM 
Subject: Transfer from My credit to KNET 8246057411 

​Hi team, 

Problem Statement: Transfer from My credit to KNET 

Order ID: 8246057411 

Refund amount: KWD 24.8 

Assistance Required: Approval for transfer 

Issue Description: Refund was supposed to revert to Knet account but refunded in My credit. Now customer want the refund amount in Knet and insisting on this. Kindly give an approval for that. 

Best Regards, 

Fahim 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com