Subject: Re: Late delivery: order number: 8245977492
From: Shakeeb Arsalan <[email-masked]>
To: Faraz Lohani <[email-masked]>, Jessie Caparas <[email-masked]>, midhun madhu <[email-masked]>, olm kuwait <[email-masked]>
Cc: Ecom cpkuwait <[email-masked]>, Reddy Prasad <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, JUHI GOEL <[email-masked]>
Date: Sun, 27 Jun 2021 02:46:49 -0700 (MST)

Hi Team, 

Need you advise on this issue in order to close. 

Regards 
Shakeeb 

From: "Faraz Lohani" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "midhun madhu" <[email-masked]>, "Ecom cpkuwait" <[email-masked]>, "Ecom cpkuwait" <[email-masked]>, "olm kuwait" <[email-masked]>, "Reddy Prasad" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "JUHI GOEL" <[email-masked]> 
Sent: Sunday, June 20, 2021 8:44:44 PM 
Subject: RE: Late delivery: order number: 8245977492 

Hi [ mailto:[email-masked] | 
@olm kuwait ] [ mailto:[email-masked] | 
@Reddy Prasad ] , 

There is a constant follow up for this order from the customer and we are unable to reply as this is pending from your side. Please return the shipment back to the WH as the customer wants to cancel and have the refund. 

Thankyou and Regards, 

Faraz Lohani 

Customer Support Associate 

Customer Service 

[email-masked] 

From: Faraz Lohani <[email-masked]> 
Sent: Saturday, June 12, 2021 11:12 AM 
To: Jessie Caparas <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Midhun Madhu <[email-masked]>; ecom cpkuwait <[email-masked]>; ecom cpkuwait <[email-masked]>; olm kuwait <[email-masked]>; Reddy Prasad <[email-masked]> 
Cc: Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; JUHI GOEL <[email-masked]> 
Subject: RE: Late delivery: order number: 8245977492 

Hi [ mailto:[email-masked] | 
@olm kuwait ] [ mailto:[email-masked] | 
@Reddy Prasad ] , 

Please assist ASAP. 

Thankyou and Regards, 

Faraz Lohani 

Customer Support Associate 

Customer Service 

[ mailto:[email-masked] | [email-masked] ] 

From: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, June 5, 2021 6:03 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Midhun Madhu < [ mailto:[email-masked] | [email-masked] ] >; ecom cpkuwait < [ mailto:[email-masked] | [email-masked] ] >; ecom cpkuwait < [ mailto:[email-masked] | [email-masked] ] >; olm kuwait < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; JUHI GOEL < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Late delivery: order number: 8245977492 

Hi [ mailto:[email-masked] | 
@olm kuwait ] [ mailto:[email-masked] | 
@ecom cpkuwait ] , 

Reminder. 

Thankyou and Regards, 

Faraz Lohani 

Customer Support Associate 

Customer Service 

[ mailto:[email-masked] | [email-masked] ] 

From: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, May 29, 2021 8:37 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Midhun Madhu < [ mailto:[email-masked] | [email-masked] ] >; ecom cpkuwait < [ mailto:[email-masked] | [email-masked] ] >; ecom cpkuwait < [ mailto:[email-masked] | [email-masked] ] >; olm kuwait < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; JUHI GOEL < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Late delivery: order number: 8245977492 

Hi [ mailto:[email-masked] | 
@olm kuwait ] [ mailto:[email-masked] | 
@ecom cpkuwait ] , 

Please update on the below. 

Thankyou and Regards, 

Faraz Lohani 

Customer Support Associate 

Customer Service 

[ mailto:[email-masked] | [email-masked] ] 

From: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, May 24, 2021 4:42 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Midhun Madhu < [ mailto:[email-masked] | [email-masked] ] >; ecom cpkuwait < [ mailto:[email-masked] | [email-masked] ] >; ecom cpkuwait < [ mailto:[email-masked] | [email-masked] ] >; olm kuwait < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; JUHI GOEL < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Late delivery: order number: 8245977492 

Hi team, 

Please update on the above mentioned order number as the customer wants to cancel and is waiting forth refund. 

Thankyou and Regards, 

Faraz Lohani 

Customer Support Associate 

Customer Service 

[ mailto:[email-masked] | [email-masked] ] 

From: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, May 20, 2021 8:08 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Midhun Madhu < [ mailto:[email-masked] | [email-masked] ] >; ecom cpkuwait < [ mailto:[email-masked] | [email-masked] ] >; ecom cpkuwait < [ mailto:[email-masked] | [email-masked] ] >; olm kuwait < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; JUHI GOEL < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Late delivery: order number: 8245977492 

Hi [ mailto:[email-masked] | 
@olm kuwait ] [ mailto:[email-masked] | 
@Midhun Madhu ] , 

Please update as the customer is waiting since long. 

Thankyou and Regards, 

Faraz Lohani 

Customer Support Associate 

Customer Service 

[ mailto:[email-masked] | [email-masked] ] 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, May 20, 2021 5:13 PM 
To: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Midhun Madhu < [ mailto:[email-masked] | [email-masked] ] >; ecom cpkuwait < [ mailto:[email-masked] | [email-masked] ] >; ecom cpkuwait < [ mailto:[email-masked] | [email-masked] ] >; olm kuwait < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; JUHI GOEL < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Late delivery: order number: 8245977492 
Importance: High 

[ mailto:[email-masked] | @olm kuwait ] [ mailto:[email-masked] | 
@Midhun Madhu ] 

Any update? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, May 17, 2021 5:37 PM 
To: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Midhun Madhu < [ mailto:[email-masked] | [email-masked] ] >; ecom cpkuwait < [ mailto:[email-masked] | [email-masked] ] >; ecom cpkuwait < [ mailto:[email-masked] | [email-masked] ] >; olm kuwait < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; JUHI GOEL < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Late delivery: order number: 8245977492 

Hi [ mailto:[email-masked] | 
@olm kuwait ] , 

Please cancel the order delivery for the above mentioned order as the customer wants to cancel as the order is already shipped. 

Thankyou and Regards, 

Faraz Lohani 

Customer Support Associate 

Customer Service 

[ mailto:[email-masked] | [email-masked] ] 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, May 10, 2021 6:23 PM 
To: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] >; Midhun Madhu < [ mailto:[email-masked] | [email-masked] ] >; ecom cpkuwait < [ mailto:[email-masked] | [email-masked] ] >; ecom cpkuwait < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; JUHI GOEL < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Late delivery: order number: 8245977492 

External email sender, please take precaution. 

Hi Faraz / Team, 

As per OLM team the order has not been shipped yet 

Please check and assist in getting the order shipped ASAP. 

Regards 
shakeeb 

From: "Faraz Lohani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "olm kuwait" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, April 28, 2021 12:27:16 AM 
Subject: RE: Late delivery: order number: 8245977492 

Hi [ mailto:[email-masked] | 
@olm kuwait ] , 

Need your assistance for the above mentioned order. 

Thankyou and Regards, 

Faraz Lohani 

Customer Support Associate 

Customer Service 

[ mailto:[email-masked] | [email-masked] ] 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, April 25, 2021 6:46 PM 
To: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; olm kuwait < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Late delivery: order number: 8245977492 
Importance: High 

[ mailto:[email-masked] | @olm
 kuwait ] 

Please assist us on this. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, April 24, 2021 12:05 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Late delivery: order number: 8245977492 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us to get the below order delivered. 

Case - 2352405 

Child ticket - 2418739 

With reference to the order number: 8245977492 

AWB: FP0329210001476 

Order placed on March 28, 2021 and the order status is stills showing shipped under the above mentioned tracking. 

Please check and advise if the order has been handed over to courier partner, if not, please hand it over on priority so the customer can receive the order asap. 

Thank you for your help! 

Regards, 

Manish 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C3108b84034614f8909f808d92d714e90%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637590786939158644%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=e9NEuPxYwfdo6qqH%2FimS%2Fkogu7bPe%2F2egzUflDXtTa0%3D&reserved=0 | 
www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com