Subject: Re: Bank Transfer - 2000350753
From: Shakeeb Arsalan <[email-masked]>
To: Ahmed Ibrahim Waheed Mohamed <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shinoda Fayez <[email-masked]>, Jessie Caparas <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, Fatma Maher <[email-masked]>, Phebe Eshak Farahat Rizk <[email-masked]>
Date: Sat, 26 Jun 2021 21:10:18 -0700 (MST)

Hi Ahmed, 

sorry for the last message was sent by mistake. 

PFA the customer shared with us bank statement and claiming that he did not receive the refund 

Can you check and update ? 

If the amount transferred then pls share RRN with us in order to forwrd the same to the customer and ask him to check with his bank. 

Regards 
shakeeb 

From: "Ahmed Ibrahim Waheed Mohamed" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Alinaqi Bhavnagri" <[email-masked]>, "Shinoda Fayez" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Fatma Maher" <[email-masked]>, "Phebe Eshak Farahat Rizk" <[email-masked]> 
Sent: Wednesday, April 14, 2021 5:14:01 PM 
Subject: RE: Bank Transfer - 2000350753 

Hi Apoorv 

Kindly note 

This Refund transfer is done our side and interfaced in customer account Also 

As per bank Statement below 

Kindly check with the customer and confirm to us please 

	

Bank reference 	

Narrative 	

Customer reference 	

TRN type 	

Value date 	

Credit amount 	

Debit amount 	

Time 	

Post date 

TT NSCE64582 N 	

MONA MUHAMMAD NAJEEB ABDEL FATTAH GE10407123944200 /EG710002025502550333000029645 OTHERS (MUST BE VERY SPECIFIC) REFUND 2000350753 MONA MUHAMMAD NAJEEB ABDEL FATTAH CHARGE WAIVED 	

001128529001 	

TFR- 	

07/04/2021 	

-1,316.00 	

18:34 	

07/04/2021 

Best Regardes 

Ahmed Ibrahim | Finance Assistant 

Orient International Trading Ltd | Landmark Group 

Mirage Mall, 1 st Settlement, Suez Road, New Cairo, Egypt 

Tel: +2 010 260 999 00 | +2 010 260 999 11 | Fax: +2 010 260 948 48 

Mob +201097974679 

[ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

From: Alinaqi Bhavnagri <[email-masked]> 
Sent: Tuesday, April 13, 2021 2:07 PM 
To: Phebe Eshak Farahat Rizk <[email-masked]>; Ahmed Ibrahim Waheed Mohamed <[email-masked]> 
Cc: Shinoda Fayez <[email-masked]> 
Subject: FW: Bank Transfer - 2000350753 

Dear Phebe/ahmed, 

Can you please check and reply. 

Alinaqi Bhavnagri | DGM Finance 

Orient International Trading | Landmark Group 
Mirage Mall | 1st Settlement | New Cairo | Cairo | Egypt 
Mob: +20102 307 0555| [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAhmed.ibrahim%40landmarkgroup.com%7C1ce4f9c7a1df45e47d0708d8fe74a42a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637539124214826824%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=103RmioKMMZhI591WTe6yXiOdD0le0V7IfS1JvBxyWo%3D&reserved=0 | www.landmarkgroup.com ] 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, April 13, 2021 1:59 PM 
To: Alinaqi Bhavnagri < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Phebe Eshak Farahat Rizk < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Fatma Maher < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Bank Transfer - 2000350753 

External email sender, please take precaution. 

Dear Alinaqi, 

Kindly advise if any update on the below case. 

Regards, 

Apoorv 

From: "Alinaqi Bhavnagri" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Phebe Eshak Farahat Rizk" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Fatma Maher" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, April 7, 2021 5:55:57 PM 
Subject: RE: Bank Transfer - 2000350753 

Dear Phebe, 

Can you check what is the status of the below transfer? 

Alinaqi Bhavnagri | DGM Finance 

Orient International Trading | Landmark Group 
Mirage Mall | 1st Settlement | New Cairo | Cairo | Egypt 
Mob: +20102 307 0555| [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAhmed.ibrahim%40landmarkgroup.com%7C1ce4f9c7a1df45e47d0708d8fe74a42a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637539124214826824%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=103RmioKMMZhI591WTe6yXiOdD0le0V7IfS1JvBxyWo%3D&reserved=0 | www.landmarkgroup.com ] 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, April 7, 2021 2:24 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Alinaqi Bhavnagri < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Fatma Maher < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Bank Transfer - 2000350753 

External email sender, please take precaution. 

Hi Jessie, 

Kindly assist to get the below bank transfer done. Case pending since 2020. Bank Transfer Ticket: 00120042 

Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Alinaqi Bhavnagri" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Ezzaldeen Mahyoub" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, March 14, 2021 8:57:44 PM 
Subject: Bank Transfer - 2000350753 

Hi Team, 

With reference to the order number: 2000350753 

Kindly assist to process bank transfer for the following ticket: 00120042. Bank details are as follows and My Credits are removed already from customer's account: 

Customer name: Mona Muhammad Najeeb Abdel Fattah Al-Hamamsi 

Bank name: Egypt bank 

Bank branch: Ras Al Barr 

Account number: 2550333000029645 

Iban number: EG710002025502550333000029645 

Account type: Current 

Please look into this and assist, case pending since Nov 2020. 

Thank you for your help! 

Regards, 

Apoorv 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAhmed.ibrahim%40landmarkgroup.com%7C1ce4f9c7a1df45e47d0708d8fe74a42a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637539124214836777%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=AdkBcSpM5oYdJuVhekrJs2pEYwlsA6butddvg5sjJW4%3D&reserved=0 | 
www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com