Subject: RE: Twice deduction issue-6279170027
From: "Mohammed Athar (TCS)" <[email-masked]>
To: Malik Ismail <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: seeta.seeta <[email-masked]>, KISHAN SINGH <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 8 Jun 2021 18:11:23 +0000

Hi Malik,

Refer to the attached email FYI.

Thanks & Regards,
Athar Mohammed,
Finance Executive-Ecom
Extn 3183

From: Malik Ismail <[email-masked]>
Sent: Tuesday, May 18, 2021 7:22 PM
To: Apoorv Joshi <[email-masked]>; Mohammed Athar <[email-masked]>
Cc: seeta.seeta <[email-masked]>; KISHAN SINGH <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Twice deduction issue-6279170027

Hi Athar,

Please check and confirm if amount received twice.

6279170027 & 6279078515
Card Number     456891******7015 & 428331******5111
Date 02-03-2021
Amount SAR 159

Regards,
Malik
From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 22, 2021 4:02 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; KISHAN SINGH <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Twice deduction issue-6279170027

External email sender, please take precaution.
Hi Team,

Kindly assist to investigate and refund the double deduction which customer has reported for the order number: 6279170027.

Bank statement attached, card number, authorisation code below.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "KISHAN SINGH" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 18, 2021 7:01:52 PM
Subject: Twice deduction issue-6279170027

Hello,

Order no-  6279170027
Please refer the below details:

1.Amount Deducted: SAR 159.00
2. Date of Deduction: 02/03/2021
3. Customer's Email address: [email-masked]<mailto:[email-masked]>
4. Card number from which it has been deducted: 4283310113775111
5. Authorization code: 678951
6. Reference number of transaction: Not available

We have asked several times for transaction number but customer do not have.

Thanks & Regards

Krishan

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Twice deduction issue-6279170027
From: "Mohammed Athar (TCS)" <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Date: Thu, 29 Apr 2021 12:15:10 +0000

Hi Jessie,

As per the our bank statement we have received the amount only once.We have checked the payment with the card number in HYBRIS.

Terminal ID

Terminal Name

Account Number

Payment Type

Transaction Date

Transaction Time

Value of Sales

Cash Back

Cashback_Amount

Net Amount

Service Fee

Fee Without VAT

VAT Amount

Posting Date

Transaction Type

Card Number

Authorization Code

Transaction Reference No

Reconciliation Reference ID

Merchant Reconciliation Number

Full Terminal Number

ARBS2I010405

VISA

3/4/2021

17:03:30

159

0

0

154.19

4.81

4.18

0.63

3/5/2021

Purchase

456891******7015

301073

1.06201E+11

14759318/2021-03-05

0

ARBS2I010405

Thanks & Regards,

Athar Mohammed,

Extn 3183

From: Jessie Caparas <[email-masked]>
Sent: Friday, April 23, 2021 11:30 AM
To: Mohammed Athar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>
Subject: FW: Twice deduction issue-6279170027

Hi @Mohammed Athar<mailto:[email-masked]>

Can you please help check on the below?

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 22, 2021 4:02 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; KISHAN SINGH <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Twice deduction issue-6279170027

External email sender, please take precaution.

Hi Team,

Kindly assist to investigate and refund the double deduction which customer has reported for the order number: 6279170027.

Bank statement attached, card number, authorisation code below.

Thank you for your help!

Regards,

Apoorv

  _____

From: "KISHAN SINGH" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 18, 2021 7:01:52 PM
Subject: Twice deduction issue-6279170027

Hello,

Order no-  6279170027

Please refer the below details:

1.Amount Deducted: SAR 159.00
2. Date of Deduction: 02/03/2021
3. Customer's Email address: [email-masked]<mailto:[email-masked]>
4. Card number from which it has been deducted: 4283310113775111
5. Authorization code: 678951
6. Reference number of transaction: Not available

We have asked several times for transaction number but customer do not have.

Thanks & Regards

Krishan