Subject: RE: Drop payment for cancelled order /// 6278907973 //2293389
From: Faraz Lohani <[email-masked]>
To: Malik Ismail <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Mohammed Athar <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Sun, 23 May 2021 10:31:05 +0000

Hi @Apoorv Joshi<mailto:[email-masked]>,

Did you get in touch with the customer for the bank details. Please let us know.

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]

From: Malik Ismail <[email-masked]>
Sent: Tuesday, May 18, 2021 8:08 PM
To: Apoorv Joshi <[email-masked]>
Cc: Mohammed Athar <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: RE: Drop payment for cancelled order /// 6278907973 //2293389

Hi Athar,

6278922027
Authorization Code 061890

@Apoorv Joshi<mailto:[email-masked]> – please get bank details from customer

Regards,
Malik
From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 5, 2021 2:20 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Mohammed Athar <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop payment for cancelled order /// 6278907973 //2293389

External email sender, please take precaution.
Hi Jessie,

Rechecked with customer, customer is saying he has checked multiple times with his bank and theya re telling him that they do not have any auth code and it is with us as the amount is already been transferred to us as per his bank. Bank details have been updated in his account at this time.

Please advise. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 19, 2021 8:17:45 PM
Subject: RE: Drop payment for cancelled order /// 6278907973 //2293389

@Manish Kumar<mailto:[email-masked]>

Please recheck on this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Mohammed Athar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 19, 2021 2:45 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>
Subject: RE: Drop payment for cancelled order /// 6278907973 //2293389

Hi Jessie,

I have checked the details with the card number & found the payment received from customer but the auth code mentioned below is not matching with our records. Please recheck the auth code with the customer & ensure that we are processing the refund to the right customer. Also provide the customer bank details in HYRBRIS to process the refund.

Terminal ID
Terminal Name
Account Number
Payment Type
Transaction Date
Transaction Time
Value of Sales
Cash Back
Cashback_Amount
Net Amount
Service Fee
Fee Without VAT
VAT Amount
Posting Date
Transaction Type
Card Number
Authorization Code
Transaction Reference No
Reconciliation Reference ID
Merchant Reconciliation Number
Full Terminal Number
ARBS2I041473
LANDMARK
5.04E+20
MADA
3/1/2021
23:41:06
60
0
0
57.95
2.05
1.78
0.27
3/2/2021
Purchase
529741******2350
61890
1.0602E+11
14703354/2021-03-02
0
ARBS2I041473

Thanks & Regards,
Athar Mohammed,
Extn 3183

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 13, 2021 4:28 PM
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammed Athar <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>
Subject: RE: Drop payment for cancelled order /// 6278907973 //2293389
Importance: High

@Mohammed Athar<mailto:[email-masked]>

Can you please assist on this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 13, 2021 4:09 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop payment for cancelled order /// 6278907973 //2293389

External email sender, please take precaution.
Hi Team,

Kindly assist us on the below issue.

Thank you for your help.

Regards,
Manish

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 12, 2021 4:18:48 PM
Subject: Drop payment for cancelled order /// 6278907973 //2293389

Hi Team,

Order No: 6278907973
​The is cancelled without authorization however customer claims that the amount 60 SAR has been deducted on 01/03/2021  ,  .Please find the details below and do the needful.

1. Amount Deducted : 60 SAR
2. Date of Deduction: 01/03/2021
3. Customer's Email ad/dress :  [email-masked]<mailto:[email-masked]>
4. Auth. Code : 525364
Please find the attached statement .

Regards
Shafeeque

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C49a3e65ae0074bded55008d91a17227f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637569508926228121%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=WybGRvsZc097YlXfBdxGQEjXNUAxscC36nYpF40UgA8%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com