Subject: RE: Drop payment // 2395940 // [email-masked]
From: Mohammed Athar <[email-masked]>
To: Malik Ismail <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Thu, 20 May 2021 16:56:11 +0000

Hi Malik,

Transaction is declined please refer to the below screenshot FYI.

Thanks & Regards,
Athar Mohammed,
Extn 3183

From: Malik Ismail <[email-masked]>
Sent: Tuesday, May 18, 2021 1:45 PM
To: Shakeeb Arsalan <[email-masked]>; Mohammed Athar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: RE: Drop payment // 2395940 // [email-masked]

Hi Athar,

Please do refund through PayFort Portal.

6295786446
Authorization Code 149494
Card Number     484783******6270
Date 12-04-2021
Amount SAR 538.40

Regards,

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 17, 2021 8:24 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop payment // 2395940 // [email-masked]<mailto:[email-masked]>

External email sender, please take precaution.
Hi Jessie,

The customer did not provide

He shared the card NO 4847834650466270

also PFA for the statement he shared showing that the amount : 538.40 SAR has been deducted and there is a customer reference NO mentioned in the statement 110219152130

Please check and advise as the customer is chasing us daily.

Regards
Shakeeb

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 13, 2021 1:03:21 PM
Subject: RE: Drop payment // 2395940 //  [email-masked]<mailto:[email-masked]>

@Shakeeb Arsalan<mailto:[email-masked]>

You have the auth code as well?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 13, 2021 11:08 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop payment // 2395940 // [email-masked]<mailto:[email-masked]>

External email sender, please take precaution.
Hi Team,

Please assist regarding the following.

Regards
Shakeeb

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 22, 2021 10:25:13 AM
Subject: Drop payment // 2395940 //  [email-masked]<mailto:[email-masked]>

Hi Team,

​Customer claims that he tried to place an order on 13/04/2021 , however the order is not placed and the amount is deducted .Please find the details below and do the needful.

1. Amount Deducted : 538.40 SAR
2. Date of Deduction: 13/04/2021
3. Customer's Email address : [email-masked]<mailto:[email-masked]>

4. Transaction ID: 110219152130
please find the bank statement attached

Regards
Shafeeque

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMohammed.Athar%40landmarkgroup.com%7C707fcc7a7b0c448e619e08d919ea09e1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637569315237740902%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Itn2gMGtqHVqXh8aogHnpD8ROyGLzuOt3nWNb7HGpy0%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com