Subject: Re: POD Issue/Refund Approval - 9628943480
From: Suhana Valappil <[email-masked]>
To: Namrita Kanjani <[email-masked]>, Faraz Lohani <[email-masked]>, Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Ron Thomas <[email-masked]>, Raveen Sethupathy <[email-masked]>, Taskin Shaikh <[email-masked]>
Date: Thu, 20 May 2021 12:04:37 +0000

Dear Max Team,

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.

Code: 067-WMW8-A4K2-AC33-5|Start Date: 20.05.2021 00:00:00|End Date: 20.08.2021 23:59:00

Type: Serial Voucher|Concept: MAX|Territory: UAE|Checkout Site: N/A

Value: 214 AED|Minimum Threshold Value: 220 AED|Maximum Discount:  N/A|Combinable with other vouchers: TRUE

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A

Thanks
Suhana

From: Namrita Kanjani <[email-masked]>
Date: Thursday, 20 May 2021 at 3:10 PM
To: Faraz Lohani <[email-masked]>, Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Suhana Valappil <[email-masked]>
Cc: "seeta.seeta" <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Subject: Re: POD Issue/Refund Approval - 9628943480

@Suhana Valappil<mailto:[email-masked]>

Regards,
--
Namrita Kanjani
Senior E-Commerce Content Merchandiser
Web Team | Landmark Group
w: webteam.com
t: +97145172143

From: Faraz Lohani <[email-masked]>
Date: Wednesday, May 19, 2021 at 5:41 PM
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Namrita Kanjani <[email-masked]>
Cc: "seeta.seeta" <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Subject: RE: POD Issue/Refund Approval - 9628943480

Hi @Namrita Kanjani<mailto:[email-masked]>,

Please issue voucher as per the details below :

Amount : 214 AED
Threshold : 220 AED
Concept : MAX
Validity : 3 months

HI @Shakeeb Arsalan<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]>,

Please forward the details of the voucher once issued to the customer as per the order number mentioned above.

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]

From: Jessie Caparas <[email-masked]>
Sent: Monday, April 19, 2021 7:20 PM
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>
Subject: RE: POD Issue/Refund Approval - 9628943480

@Apoorv Joshi<mailto:[email-masked]>

Go ahead and refund.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 19, 2021 7:16 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Re: POD Issue/Refund Approval - 9628943480

External email sender, please take precaution.
Hi Team,

Please assist to close the below case.

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 8, 2021 3:30:26 PM
Subject: POD Issue/Refund Approval - 9628943480

Hi Jessie,

Can you please assist to close the below case. Customer is denying receiving the order after sharing the POD shared by courier, and is also asking for ID/Name of the person who received it, for the same we escalated to courier but no update from them.

Order value is AED 214 and the case is pending since Feb 2021.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, April 3, 2021 7:22:13 PM
Subject: POD shared, but the customer is asking for the name and id number to whom the shipment was delivered.

Hi Team,

With regards to Order ID 9628943480, AWB FP011621000927, we have shared the POD with the customer as given by the courier. The customer is asking for the name of the person or the copy of the Emirates ID of the person to whom the shipment was handed over to.

We have escalated the concern to the courier twice, but there is no response.

Kindly assist.

Regards,
Nikhil.

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