Subject: RE: WWD DAMAGED ITEM #9635151267
From: Jessie Caparas <[email-masked]>
To: Babyshop Home Delivery <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Sachin Maheshwari <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Manish Kumar <[email-masked]>, seeta.seeta <[email-masked]>, MAZIM IBRAHIM <[email-masked]>, Escalations Dxbteam <[email-masked]>, Ali Atef <[email-masked]>
Date: Wed, 19 May 2021 05:54:56 +0000

Thanks Pankaj.

@Apoorv Joshi<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]> please confirm

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Babyshop Home Delivery <[email-masked]>
Sent: Wednesday, May 19, 2021 8:05 AM
To: Jessie Caparas <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Sachin Maheshwari <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; seeta.seeta <[email-masked]>; MAZIM IBRAHIM <[email-masked]>; Escalations Dxbteam <[email-masked]>; Ali Atef <[email-masked]>
Subject: RE: WWD DAMAGED ITEM #9635151267

Dear Team,

We have done replacement on 28-Feb-21, Attached is the POD with customer signature for your reference.

Pankaj Giri|Rajesh Lama
Babyshop |COD Operations – Non Home |
P.O. Box 17155 | Dubai, United Arab Emirates |
Direct : +9714 809 4839 | Mobile : +971564772613 |+971543097510 |+971544764797 |
E-mail: [email-masked]<mailto:[email-masked]>|www.landmarkgroup.com |

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, May 18, 2021 8:05 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>; Sameer Koothalikutty <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; MAZIM IBRAHIM <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ali Atef <[email-masked]<mailto:[email-masked]>>
Subject: RE: WWD DAMAGED ITEM #9635151267
Importance: High

@Sachin Maheshwari<mailto:[email-masked]>

Can you please advise on this?

I’ve attached the video shared by the customer.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, May 18, 2021 7:51 PM
To: Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>; Sameer Koothalikutty <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; MAZIM IBRAHIM <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ali Atef <[email-masked]<mailto:[email-masked]>>
Subject: Re: WWD DAMAGED ITEM #9635151267

External email sender, please take precaution.
Hi Team,

The customer is saying that the item does not work when she puts her baby in it.
Please check and advise if we can exchange.

Please note that the customer shared videos with us however we are not able to attach due to the large size.

The issue is pending since 2 months and it was escalated on 26th Feb but we did not get any reply.

Regards
shakeeb

________________________________
From: "MAZIM IBRAHIM" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 18, 2021 11:16:57 AM
Subject: WWD DAMAGED ITEM #9635151267

Hi Team,

Problem Statement:  WWD DAMAGED ITEM
Order Date : Feb 12, 2021
Order ID: 9635151267
Tracking ID: 15864739635151267
Item ID: 162795523
Assistance Required: Damaged Item Received
Issue Description: Customer emailed us informing that she received the item on 2/16/21 but the item which they recieved is damaged, customer also provided us the video of damaged item.
Now customer is asking for exchange the item. So we request you to check this concern and let us know if we can offer exchange to customer or not.

Regards,
Mazin Bassi

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