Subject: RE: lATE COLLECTION //6280651451
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>, Elharith Elsiddig <[email-masked]>, Manish Kumar <[email-masked]>, Krizette <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Fri, 14 May 2021 09:42:08 +0000

@Shakeeb Arsalan<mailto:[email-masked]>

No return received in CONLOC still.

Might do manual refund REQ0277291

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Friday, May 14, 2021 1:27 PM
To: Jessie Caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]>; Elharith Elsiddig <[email-masked]>; Manish Kumar <[email-masked]>; Krizette <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: lATE COLLECTION //6280651451

External email sender, please take precaution.
Hi Jessie,

In this case pls assist in getting the RMA 1000679664 processed as the status now is PICKUP_COMPLETE
Regards
shakeeb

________________________________
From: "YoussefAm" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Elharith Elsiddig" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Krizette" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 10, 2021 3:26:39 PM
Subject: RE: lATE COLLECTION //6280651451

Dear Apoorv

After checking we can find that this shipment was collected and moved to Landmark warehouse under AWB 46418052192 on 19th of April

Please submit a new return AWB if there is anything more to return from the customer

Yours sincerely,
Youssef Amr Abdelaziz
Customer Service Executive
Aramex International – Cairo, Egypt
Tel 16996 - 33388466  - Fax +2037482990
aramex.com

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, May 7, 2021 7:28 AM
To: Youssef Amr <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Elharith Elsiddig <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Krizette Masangkay <[email-masked]<mailto:[email-masked]>>; escalations dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Re: lATE COLLECTION //6280651451

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi Team,

Please check and advise on the below if items are collected from the customer or not, as per online tracking the items are collected, as per customer the items are not collected from them.

Please look into this and arrange the needful with the customer on priority. Receiving Out of office message from Abdul. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "AbdulrahmanMoha" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Elharith Elsiddig" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Krizette Masangkay" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, May 7, 2021 10:55:57 AM
Subject: Re: lATE COLLECTION //6280651451

Hi Team,

Please check and advise on the below if items are collected from the customer or not, as per online tracking the items are collected, as per customer the items are not collected from them.

Please look into this and arrange the needful with the customer on priority. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Elharith Elsiddig" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, May 1, 2021 3:24:10 PM
Subject: lATE COLLECTION //6280651451

Hi Team,

Problem Statement: Late collection
Order Date : Mar 6, 2021
Order ID: 6280651451
Tracking ID: 46418052192
Collection reference: C229939

Assistance Required: Need urgent collection

Issue Description: Customer raised a return request on date But the item still not collected. AS per Aremax website the items has been collected since 22/03/2021.

Please check,advice and do the needful

Regards,
Elharith.

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