Subject: RE: Bank transfer not processed - 4525655233
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, PRINCE MALIK <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Date: Fri, 7 May 2021 08:30:31 +0000

@Apoorv Joshi<mailto:[email-masked]>

Cash handed over to the store.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Friday, May 7, 2021 10:09 AM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; PRINCE MALIK <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>
Subject: Re: Bank transfer not processed - 4525655233

External email sender, please take precaution.
Hi Jessie,

Kindly advise the date of transfer.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 5, 2021 3:33:15 PM
Subject: RE: Bank transfer not processed - 4525655233

@Apoorv Joshi<mailto:[email-masked]>

This is sorted.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Jessie Caparas
Sent: Tuesday, May 4, 2021 3:53 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank transfer not processed - 4525655233

@Apoorv Joshi<mailto:[email-masked]>

Will check and revert.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, May 4, 2021 3:20 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Re: Bank transfer not processed - 4525655233

External email sender, please take precaution.
Hi team,

Kindly assist to get the Bank Transfer processed for the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 22, 2021 5:28:03 PM
Subject: Bank transfer not processed - 4525655233

Hi Team,

The hybris ticket 03897030 for the order id 4525655233 was raised on Mar 01, but till now not processed.

Kindly assist with the bank transfer.

Regards,
Nikhil.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Bank Transfer - 4523756172
From: mxdfc qatar <[email-masked]>
To: Omkar BhaskarMethavade <[email-masked]>
Cc: Ritesh Lohia <[email-masked]>, Jessie Caparas <[email-masked]>, Rakesh Bernooli <[email-masked]>, Subhabrata Mukherjee <[email-masked]>, Shiraj Qureshi <[email-masked]>, Mohit Jasra <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Akshay Berry <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 28 Apr 2021 17:28:27 +0000

Dear Omkar

This is to kind inform you that customer collected the amount as mentioned below. Attached pic for your reference.

Rupesh

+974 666 22 876

Max Fashion, Doha Festival City

www.maxfashion.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.maxfashion.com%2F&data=04%7C01%7COmkar.Methavade%40landmarkgroup.com%7C82b8cbec624c4be9ed2308d90a6b0914%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637552277104643096%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=pZeKoDa6pgPjRYEkq%2Bt6lKp%2FzAcrhydAMizTOoz8w4c%3D&reserved=0>

From: Omkar BhaskarMethavade <[email-masked]>
Sent: Sunday, April 25, 2021 1:16 PM
To: Ritesh Lohia <[email-masked]>; Jessie Caparas <[email-masked]>; Rakesh Bernooli <[email-masked]>; Subhabrata Mukherjee <[email-masked]>; Shiraj Qureshi <[email-masked]>; Mohit Jasra <[email-masked]>; mxdfc qatar <[email-masked]>; Maxccq Mgr <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>; Akshay Berry <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Bank Transfer - 4523756172

@Mohit Jasra<mailto:[email-masked]>/@Maxccq Mgr<mailto:[email-masked]> /@mxdfc qatar<mailto:[email-masked]>,

Please confirm if the refund for this order is done, if not then please let me know the feedback received from the customer. (like when they will visit the store)

Thank you,

Omkar

From: Omkar BhaskarMethavade
Sent: Sunday, April 18, 2021 3:48 PM
To: Ritesh Lohia <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Rakesh Bernooli <[email-masked]<mailto:[email-masked]>>; Subhabrata Mukherjee <[email-masked]<mailto:[email-masked]>>; Shiraj Qureshi <[email-masked]<mailto:[email-masked]>>; Mohit Jasra <[email-masked]<mailto:[email-masked]>>; mxdfc qatar <[email-masked]<mailto:[email-masked]>>; Maxccq Mgr <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer - 4523756172

Hi All Store teams,

Requesting store teams to coordinate with the customers mentioned against your store name and handover the cash to the customer by doing short banking. Please provide the proof for these payments once done.

From: Ritesh Lohia <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 18, 2021 3:44 PM
To: Omkar BhaskarMethavade <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Rakesh Bernooli <[email-masked]<mailto:[email-masked]>>; Subhabrata Mukherjee <[email-masked]<mailto:[email-masked]>>; Shiraj Qureshi <[email-masked]<mailto:[email-masked]>>; Mohit Jasra <[email-masked]<mailto:[email-masked]>>; mxdfc qatar <[email-masked]<mailto:[email-masked]>>; Maxccq Mgr <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer - 4523756172

Ok

Thanks & Regards,

Ritesh Lohia

Landmark Qatar

From: Omkar BhaskarMethavade <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 18, 2021 3:43 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Rakesh Bernooli <[email-masked]<mailto:[email-masked]>>; Ritesh Lohia <[email-masked]<mailto:[email-masked]>>; Subhabrata Mukherjee <[email-masked]<mailto:[email-masked]>>; Shiraj Qureshi <[email-masked]<mailto:[email-masked]>>; Mohit Jasra <[email-masked]<mailto:[email-masked]>>; mxdfc qatar <[email-masked]<mailto:[email-masked]>>; Maxccq Mgr <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer - 4523756172

@Ritesh Lohia<mailto:[email-masked]> – Please approve below Short banking along with the attached GDMS case.

From: Omkar BhaskarMethavade
Sent: Tuesday, April 13, 2021 2:14 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Rakesh Bernooli <[email-masked]<mailto:[email-masked]>>; Ritesh Lohia <[email-masked]<mailto:[email-masked]>>; Subhabrata Mukherjee <[email-masked]<mailto:[email-masked]>>; Shiraj Qureshi <[email-masked]<mailto:[email-masked]>>; Mohit Jasra <[email-masked]<mailto:[email-masked]>>; mxdfc qatar <[email-masked]<mailto:[email-masked]>>; Maxccq Mgr <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer - 4523756172

Hi Ritesh,

Please approve the short banking at the below mentioned stores for the amounts mentioned.

DATE CREATED

SUBJECT

TICKETID

STATUS

ORDERNUMBER

CUSTOMER

AGENTGROUP

CONCEPT

Payment Mode

RMA Status

Amount to be refunded

customer's Comments on refund

2/1/2021

Bank cash refund ticket for order number:[4531865162] and rma []

3852030

New

4531865162

Asfand Waseem

financeagentgroup

CP

COD

1000484466 bank transfer in progress

80

Barwa village CP 28/29th march, QATAR

2/20/2021

Bank cash refund ticket for order number:[4535786993] and rma []

3885001

New

4535786993

????? ??????

financeagentgroup

CP

COD

1000538072 bank transfer in progress

269

        Not reachable

3/1/2021

Bank transfer

3897030

Open

4525655233

MD ALAMINMDHALIM

financeagentgroup

MAX

COD

1000397746 bank transfer in progress

160

Doha Festival City MAX, QATAR

3/1/2021

Bank Refund

3897035

New

4532624105

Mohamed Almasry

financeagentgroup

MAX

COD

1000494605 bank transfer in progress

135

Doha City Centre MAX

3/21/2021

Bank cash refund ticket for order number:[4539921404] and rma []

3927018

New

4539921404

BR Pauline

financeagentgroup

CP

COD

1000663065 bank transfer in progress

119

        Customer not responding called twice

@Jessie Caparas<mailto:[email-masked]> Please call the two customer (Ticket ID – 3885001,3927018) and let us know where they can come and collect the cash or we will send a driver to the house. Please confirm.

@Mohit Jasra<mailto:[email-masked]>/MxCCQ &DFC team,

Once confirmed by Ritesh, do the short banking and handover the cash to mentioned customers by verifying ID and taking written confirmation.

Thank you,

Omkar

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 13, 2021 11:39 AM
To: Omkar BhaskarMethavade <[email-masked]<mailto:[email-masked]>>; Rakesh Bernooli <[email-masked]<mailto:[email-masked]>>; Ritesh Lohia <[email-masked]<mailto:[email-masked]>>; Subhabrata Mukherjee <[email-masked]<mailto:[email-masked]>>; Shiraj Qureshi <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer - 4523756172

Hi @Omkar BhaskarMethavade<mailto:[email-masked]>

Here is a list of pending refunds to be done.

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Omkar BhaskarMethavade <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 13, 2021 12:19 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Rakesh Bernooli <[email-masked]<mailto:[email-masked]>>; Ritesh Lohia <[email-masked]<mailto:[email-masked]>>; Subhabrata Mukherjee <[email-masked]<mailto:[email-masked]>>; Shiraj Qureshi <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer - 4523756172

Hi Rakesh,

The refund entry for the order is available now. PFA for FYR.

@Jessie Caparas<mailto:[email-masked]> @Shiraj Qureshi<mailto:[email-masked]> – Please share the list of cash deposit refund pending cases, will clear in one go. Do share the proof of the Warehouse receiving the item as well.

Going forward – Lets send customer’s to the stores for cash refund to reduce such cases.

Thank you,

Omkar

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 05, 2021 10:51 AM
To: Omkar BhaskarMethavade <[email-masked]<mailto:[email-masked]>>; Rakesh Bernooli <[email-masked]<mailto:[email-masked]>>; Ritesh Lohia <[email-masked]<mailto:[email-masked]>>; Subhabrata Mukherjee <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer - 4523756172
Importance: High

Hi @Omkar BhaskarMethavade<mailto:[email-masked]> @Rakesh Bernooli<mailto:[email-masked]>

Any update on the below?

Customers have been repeatedly asking us when they can visit the store for the refund.

Please advise.

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Jessie Caparas
Sent: Thursday, April 1, 2021 3:18 PM
To: Omkar BhaskarMethavade <[email-masked]<mailto:[email-masked]>>; Rakesh Bernooli <[email-masked]<mailto:[email-masked]>>; Ritesh Lohia <[email-masked]<mailto:[email-masked]>>; Subhabrata Mukherjee <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer - 4523756172
Importance: High

Hi Omkar and Team,

On a separate note, what about the remaining customers?

They are actually waiting for a revert from our side.

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Omkar BhaskarMethavade <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 1, 2021 11:42 AM
To: Rakesh Bernooli <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Ritesh Lohia <[email-masked]<mailto:[email-masked]>>; Subhabrata Mukherjee <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer - 4523756172

INC1017317 SR Created – Lets wait for resolution.

From: Rakesh Bernooli <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 01, 2021 9:59 AM
To: Omkar BhaskarMethavade <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Ritesh Lohia <[email-masked]<mailto:[email-masked]>>; Subhabrata Mukherjee <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer - 4523756172

Dear Omkar,

Its still the same, no return entry interfaced.

Thanks

With Warm Regards

Rakesh Bernooli

Team Finance

Asmakh Office

Cell:- +97431292326.

From: Omkar BhaskarMethavade <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 01, 2021 9:45 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Rakesh Bernooli <[email-masked]<mailto:[email-masked]>>; Ritesh Lohia <[email-masked]<mailto:[email-masked]>>; Subhabrata Mukherjee <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer - 4523756172

Hi Rakesh,

Please check if this is cleared?

From: Omkar BhaskarMethavade
Sent: Monday, March 29, 2021 6:07 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Rakesh Bernooli <[email-masked]<mailto:[email-masked]>>; Ritesh Lohia <[email-masked]<mailto:[email-masked]>>; Subhabrata Mukherjee <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer - 4523756172

Hi Rakesh,

Lets wait till tomorrow, if the entry is not there then will escalate to IT.

Thank you,

Omkar

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 29, 2021 6:03 PM
To: Omkar BhaskarMethavade <[email-masked]<mailto:[email-masked]>>; Rakesh Bernooli <[email-masked]<mailto:[email-masked]>>; Ritesh Lohia <[email-masked]<mailto:[email-masked]>>; Subhabrata Mukherjee <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer - 4523756172
Importance: High

Hi @Omkar BhaskarMethavade<mailto:[email-masked]>

This is what I see upon checking the CONLOC receive report.

They have already received the item and closed the pallet as well.

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Omkar BhaskarMethavade <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 29, 2021 6:58 PM
To: Rakesh Bernooli <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Ritesh Lohia <[email-masked]<mailto:[email-masked]>>; Subhabrata Mukherjee <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer - 4523756172

Hi Jessie,

Can we get any clarity on this? Ideally the entry should have been there.

Thank you,

Omkar

From: Rakesh Bernooli <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 29, 2021 4:13 PM
To: Omkar BhaskarMethavade <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Ritesh Lohia <[email-masked]<mailto:[email-masked]>>; Subhabrata Mukherjee <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer - 4523756172

Dear Omkar,

There is no return entry or adjustment in RMS as of now.

Thanks

With Warm Regards

Rakesh Bernooli

Team Finance

Asmakh Office

Cell:- +97431292326.

From: Omkar BhaskarMethavade <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 29, 2021 11:50 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Ritesh Lohia <[email-masked]<mailto:[email-masked]>>; Rakesh Bernooli <[email-masked]<mailto:[email-masked]>>; Subhabrata Mukherjee <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer - 4523756172

Hi Rakesh,

Please check for RMS entry for this order.

Thank you,

Omkar

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 29, 2021 11:15 AM
To: Omkar BhaskarMethavade <[email-masked]<mailto:[email-masked]>>; Ritesh Lohia <[email-masked]<mailto:[email-masked]>>; Rakesh Bernooli <[email-masked]<mailto:[email-masked]>>; Subhabrata Mukherjee <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer - 4523756172
Importance: High

Thanks @Omkar BhaskarMethavade<mailto:[email-masked]>

I’ve closed the ticket in Hybris for this order.

Just waiting an update for the remaining orders since customers are waiting for us to update them to visit the store.

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Omkar BhaskarMethavade <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 29, 2021 11:54 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Ritesh Lohia <[email-masked]<mailto:[email-masked]>>; Rakesh Bernooli <[email-masked]<mailto:[email-masked]>>; Subhabrata Mukherjee <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer - 4523756172

Hi Jessie,

This refund has been done to the customer yesterday. Please process and we want to check return transaction.

@Subhabrata Mukherjee<mailto:[email-masked]> Please submit a proof here.

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 28, 2021 1:39 PM
To: Omkar BhaskarMethavade <[email-masked]<mailto:[email-masked]>>; Ritesh Lohia <[email-masked]<mailto:[email-masked]>>; Rakesh Bernooli <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Subhabrata Mukherjee <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer - 4523756172
Importance: High

Hi Omkar,

Customer is okay to visit the store today.

Will we have it ready?

This is for order ID 4523756172.

Also, can you advise for the rest of the customers in the list?

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Omkar BhaskarMethavade <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 27, 2021 6:53 PM
To: Ritesh Lohia <[email-masked]<mailto:[email-masked]>>; Rakesh Bernooli <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Subhabrata Mukherjee <[email-masked]<mailto:[email-masked]>>
Subject: Re: Bank Transfer - 4523756172

Hi Jessie,

Can we ask first customer to come to CP Asmakh anytime today/tomorrow/day after?

Thank you,

Omkar

Get Outlook for Android<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2FAAb9ysg&data=04%7C01%7COmkar.Methavade%40landmarkgroup.com%7C82b8cbec624c4be9ed2308d90a6b0914%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637552277104643096%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=RopWVvmLQGfuoqq7srp4%2FEJ0m%2B1qeJ4ZMv27nqwvrvU%3D&reserved=0>

  _____

From: Ritesh Lohia <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 27, 2021 4:02:13 PM
To: Omkar BhaskarMethavade <[email-masked]<mailto:[email-masked]>>; Rakesh Bernooli <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Subhabrata Mukherjee <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer - 4523756172

Ok

Thanks & Regards,

Ritesh Lohia

Landmark Qatar

From: Omkar BhaskarMethavade <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 27, 2021 1:04 PM
To: Rakesh Bernooli <[email-masked]<mailto:[email-masked]>>; Ritesh Lohia <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Subhabrata Mukherjee <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer - 4523756172

Hi Rakesh,

Lets keep the money ready with necessary approval at the mentioned stores.

Suggest to start with first case of 70 QAR, lets ask customer to come to Asmakh tomorrow so that we can check the scenario we wanted to test.

@Ritesh Lohia<mailto:[email-masked]> requesting approvals for short banking at CP Asmakh for QAR 70. Added Subho from CP Asmakh.

Thank you,

Omkar

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 25, 2021 9:07 PM
To: Omkar BhaskarMethavade <[email-masked]<mailto:[email-masked]>>; Rakesh Bernooli <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer - 4523756172
Importance: High

Hi @Omkar BhaskarMethavade<mailto:[email-masked]>

Here is the list of orders to be refunded and customers have agreed to visit the stores mostly.

Kindly advice once it’s done so we can call the customer back.

We will do another attempt for the no answers.

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Omkar BhaskarMethavade <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 24, 2021 5:44 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Rakesh Bernooli <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer - 4523756172

Hi Jessie,

As this money can not be deposited, requesting you to arrange one call to the customer about collecting the cash from any store.

If the customer is not agreeing to come to any store then will send driver to customer’s house to handover the cash. If this is the case then please confirm the time of the same.

Thank you,

Omkar

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 24, 2021 4:32 PM
To: Omkar BhaskarMethavade <[email-masked]<mailto:[email-masked]>>; Rakesh Bernooli <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer - 4523756172

Thanks Omkar.

Let me know then.

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Omkar BhaskarMethavade <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 24, 2021 5:25 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Rakesh Bernooli <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer - 4523756172

Hi Jessie,

For the case at hand, give me half hr. I will post you with a solution.

Also, will connect on a call later today or tomorrow first half about handling the cases going forward.

This is happening for the first time with us as well, need some time to resolve the issue.

Thank you,

Omkar

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 24, 2021 4:22 PM
To: Rakesh Bernooli <[email-masked]<mailto:[email-masked]>>
Cc: Omkar BhaskarMethavade <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer - 4523756172
Importance: High

Hi @Rakesh Bernooli<mailto:[email-masked]>

What other option do we have if bank transfer is not accepted if value is less than 500?

I believe we should come up with a SOP around this since majority of the refunds will be less than 500.

We can call these customers to inform them if they can pick up the cash from stores – that’s the only option however, the concern now is if customer is willing to visit the store.

Let me know your inputs around this.

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Rakesh Bernooli <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 24, 2021 5:18 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Ritesh Lohia <[email-masked]<mailto:[email-masked]>>; Omkar BhaskarMethavade <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Sudakar Reddy <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer - 4523756172

Dear Jessie,

Only customer can deposit cash to her/his account through ATM, as physical ATM card has to be inserted in ATM machine for deposition.

Thanks

With Warm Regards

Rakesh Bernooli

Team Finance

Asmakh Office

Cell:- +97431292326.

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 24, 2021 1:13 PM
To: Rakesh Bernooli <[email-masked]<mailto:[email-masked]>>; Ritesh Lohia <[email-masked]<mailto:[email-masked]>>; Omkar BhaskarMethavade <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Sudakar Reddy <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer - 4523756172
Importance: High

@Rakesh Bernooli<mailto:[email-masked]>

Can we deposit this via atm?

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Rakesh Bernooli <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 24, 2021 2:01 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Ritesh Lohia <[email-masked]<mailto:[email-masked]>>; Omkar BhaskarMethavade <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Sudakar Reddy <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer - 4523756172

Dear Jessie,

We had sent our representative to commercial bank for cash deposition, but bank didn’t accept saying below QR. 500 cash cannot be deposited & can be processed only through ATM.

Hence kindly suggest on the same to processed further.

Thanks

With Warm Regards

Rakesh Bernooli

Team Finance

Asmakh Office

Cell:- +97431292326.

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 20, 2021 3:49 PM
To: Ritesh Lohia <[email-masked]<mailto:[email-masked]>>; Omkar BhaskarMethavade <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Rakesh Bernooli <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Sudakar Reddy <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer - 4523756172
Importance: High

++

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Ritesh Lohia <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 14, 2021 6:27 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Omkar BhaskarMethavade <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Rakesh Bernooli <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Sudakar Reddy <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer - 4523756172

Hi Jessie,

Entire Qatar finance team is under quarantine since last one week and will start working from next week.

We will prioritize this first thing in the next week.

Thanks & Regards,

Ritesh Lohia

Landmark Qatar

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 14, 2021 4:44 PM
To: Omkar BhaskarMethavade <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Ritesh Lohia <[email-masked]<mailto:[email-masked]>>; Rakesh Bernooli <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Sudakar Reddy <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer - 4523756172
Importance: High

Hi @Omkar BhaskarMethavade<mailto:[email-masked]> @Rakesh Bernooli<mailto:[email-masked]>

Still didn’t get an update on the below.

Please assist since this has been pending from December 2020.

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Omkar BhaskarMethavade <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 13, 2021 3:43 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Ritesh Lohia <[email-masked]<mailto:[email-masked]>>; Rakesh Bernooli <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Sudakar Reddy <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer - 4523756172

@Rakesh<mailto:[email-masked]>,

Can you look into this case & clear?

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 11, 2021 5:14 PM
To: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Ritesh Lohia <[email-masked]<mailto:[email-masked]>>; Omkar BhaskarMethavade <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Rakesh Bernooli <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Sudakar Reddy <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer - 4523756172
Importance: High

@Omkar BhaskarMethavade<mailto:[email-masked]>

Can we get help on this please.

This case has been pending from December and we are not getting a reply here.

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Jessie Caparas
Sent: Tuesday, March 9, 2021 10:13 AM
To: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Ritesh Lohia <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Rakesh Bernooli <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Sudakar Reddy <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Omkar BhaskarMethavade <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer - 4523756172
Importance: High

Hi @Ritesh Lohia<mailto:[email-masked]>

Any update on the below?

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 9, 2021 10:10 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Ritesh Lohia <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Rakesh Bernooli <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Sudakar Reddy <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Omkar BhaskarMethavade <[email-masked]<mailto:[email-masked]>>
Subject: Re: Bank Transfer - 4523756172

External email sender, please take precaution.

Hi Jessie,

Need your assistance in the mentioned case.

Thanks & Regards,
Seeta Kunwar

  _____

From: "Omkar BhaskarMethavade" <[email-masked]<mailto:[email-masked]>>
To: "Ritesh Lohia" <[email-masked]<mailto:[email-masked]>>
Cc: "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Rakesh Bernooli" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Sudakar Reddy" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 7 March, 2021 12:03:01
Subject: RE: Bank Transfer - 4523756172

Hi Ritesh,

Can we clear it? You have got all the req. documents for this case.

Thank you.

Omkar

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 07, 2021 9:31 AM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Rakesh Bernooli <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Sudakar Reddy <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Omkar BhaskarMethavade <[email-masked]<mailto:[email-masked]>>
Subject: Re: Bank Transfer - 4523756172
Importance: High

External email sender, please take precaution.

Hi Imran,

Is there any update in the below concern as the case is pending with us since Dec.

Also the customer is constantly chasing us for his refund.

Thanks & Regards,
Seeta Kunwar

  _____

From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Rakesh Bernooli" <[email-masked]<mailto:[email-masked]>>
Cc: "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Sudakar Reddy" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Omkar BhaskarMethavade" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 6 March, 2021 16:22:18
Subject: RE: Bank Transfer - 4523756172

Hi @Rakesh Bernooli<mailto:[email-masked]>

Please confirm if there is any update on the refund.

Regards,

Mohd. Imran

Customer Support WEB TEAM.

Landmark Tower, Dubai

+971-45172116

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Friday, February 5, 2021 7:10 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Rakesh Bernooli <[email-masked]<mailto:[email-masked]>>
Cc: Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Omkar BhaskarMethavade <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer - 4523756172
Importance: High

@Rakesh Bernooli<mailto:[email-masked]> a follow up on the email shared to you by Omkar.

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, February 5, 2021 2:45 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Bank Transfer - 4523756172

External email sender, please take precaution.

Hi Jessie,

Kindly assist on the below case, case pending since Dec 2020 regarding bank transfer.

Thank you for your help!

Regards,

Apoorv

  _____

From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 8, 2021 1:39:32 PM
Subject: Bank Transfer - 4523756172

Hi Team,

With reference to the order number: 4523756172

Hybris Bank Transfer Ticket: 03773221

Kindly assist in getting this Bank Transfer processed, pending since Dec 26, 2020. Bank details are updated in customer's account and also mentioning them below for reference:

· Bank name & branch: Commercial Bank - Salata Branch

· Account name:  ANNA VINNA PETIL OLONAN

· Account number: 4710-639657-001

· IBAN number: QA19CBQA000000004710639657001

. Account Type (Saving or Current): Current

Thank you for your help!

Regards,

Apoorv

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