Subject: RE: Call back 6297092219
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Faraz Lohani <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Akshay Berry <[email-masked]>, Malik Ismail <[email-masked]>, Ali Atef <[email-masked]>
Date: Mon, 3 May 2021 15:49:50 +0000

@Faraz Lohani<mailto:[email-masked]>

Can you please look into this

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Monday, May 3, 2021 7:12 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Jessie Caparas <[email-masked]>; Akshay Berry <[email-masked]>; Malik Ismail <[email-masked]>; Ali Atef <[email-masked]>
Subject: Call back 6297092219

External email sender, please take precaution.
Hi Team,

Assistance required: Arrange call with the customer and update us if we can compensate as the customer is asking for compensation

Order Date: 16/04/2021
Order Id: 6297092219
Tracking Id: SD001699864
Ticket ID: 2444884
Customer's contact NO: 0545903006

Issue Description: The customer has two complaints:

1- complained that he received wrong item and he tried to call us 3 times but he didn’t got any update.

2- one item from the order was not in stock so it get canceled due to that he missed the offer which is buy two pieces in 25 SAR.

Regards,
Shakeeb
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