Subject: Call back 6297092219
From: Shakeeb Arsalan <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>, Akshay Berry <[email-masked]>, Malik Ismail <[email-masked]>, Ali Atef <[email-masked]>
Date: Mon, 3 May 2021 08:11:31 -0700 (MST)

Hi Team, 

Assistance required: Arrange call with the customer and update us if we can compensate as the customer is asking for compensation 

Order Date: 16/04/2021 
Order Id: 6297092219 
Tracking Id: SD001699864 
Ticket ID: 2444884 
Customer's contact NO: 0545903006 

Issue Description: The customer has two complaints: 

1- complained that he received wrong item and he tried to call us 3 times but he didn’t got any update. 

2- one item from the order was not in stock so it get canceled due to that he missed the offer which is buy two pieces in 25 SAR. 

Regards, 
Shakeeb