Subject: RE: call back for customer +971554439404
From: Akshay Berry <[email-masked]>
To: "NI (MerchantHD)" <[email-masked]>, Centrepoint Mall Of The Emirates <[email-masked]>, Jainul Ameer Mohammed Hussain <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, mohammad humayun <[email-masked]>, Mohd Imran <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Mon, 3 May 2021 13:16:24 +0000

Thanks @NI (MerchantHD)<mailto:[email-masked]> Aldrin!

@Centrepoint Mall Of The Emirates<mailto:[email-masked]> could you please call the customer and close this issue.

customer name - Ramadan Ezzat Ali
customer mobile number - +971554439404

Confirm once done.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: NI (MerchantHD) <[email-masked]>
Sent: Monday, May 3, 2021 2:46 PM
To: Centrepoint Mall Of The Emirates <[email-masked]>; Akshay Berry <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; mohammad humayun <[email-masked]>; Mohd Imran <[email-masked]>; [email-masked]
Subject: RE: call back for customer +971554439404

External email sender, please take precaution.

Dear Valued Merchant,

Thank you for contacting us!

Kindly request the customer to check with his issuing bank with provided ARN (Acquirer Reference).
ARN : 72305161029353352645502
Refund date 31/01/21

Please feel free to contact us for any further assistance.

Thanks & Regards,

Aldrin
Merchant Settlement Officer.

Network International L.L.C.
Level 2 | Network Building | Al Barsha 1 | PO Box 4487, Dubai, UAE
F +971 4 3495377
E [email-masked]<mailto:[email-masked]> | www.network.ae<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.network.ae%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cd1f08a0a9e1c44267fa008d90e209a74%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637556355481934819%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=CBgIXg9qRjFYfSar6m2GIuSoBSK7qlKO3xOBoX77Cgs%3D&reserved=0>

Think GREEN before printing this email[http://www.teamonecu.org/eservices/onlinebanking/enroll/leaf.gif]

From: Centrepoint Mall Of The Emirates <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, April 28, 2021 9:36 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; NI (MerchantHD) <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; mohammad humayun <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: Re: call back for customer +971554439404

CAUTION: This email has originated from outside Network.global domain.DO NOT click links or open attachments unless you recognize the sender and know that the content is safe.

Dear Team,

Merchant #: 001374260016

Thanks & Regards,

CP-MOE

CUG: 052-6935863

________________________________
From: Akshay Berry
Sent: Wednesday, April 28, 2021 3:45 PM
To: NI (MerchantHD) ; Jessie Caparas ; Centrepoint Mall Of The Emirates
Cc: Escalations Dxbteam ; seeta.seeta ; Apoorv Joshi ; Manish Kumar ; mohammad humayun ; Jessie Caparas ; Mohd Imran ; [email-masked]<mailto:[email-masked]> ; Apoorv Joshi
Subject: RE: call back for customer +971554439404

@Centrepoint Mall Of The Emirates<mailto:[email-masked]>,

Can u please provide the required information.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: NI (MerchantHD)
Sent: Tuesday, April 27, 2021 5:52 PM
To: Akshay Berry ; Jessie Caparas
Cc: Escalations Dxbteam ; seeta.seeta ; Apoorv Joshi ; Manish Kumar ; mohammad humayun ; Jessie Caparas ; Mohd Imran ; [email-masked]<mailto:[email-masked]>; Apoorv Joshi
Subject: RE: call back for customer +971554439404

External email sender, please take precaution.

Dear Merchant,

Thank you for your email.

Kindly provide us the MID , to check on the status of below refund.

The slips provided are not clear.

Card details : 5327 19** **** 4146

Amount : AED 256/-

Date of refund : 29/01/2021

Customer name - Ramadan

Regards,

John

From: Centrepoint Mall Of The Emirates
Sent: Tuesday, April 6, 2021 8:41 PM
To: NI (MerchantHD)
Cc: Olfat Hussein ; Kara KathrinePineda ; Centrepoint Mall Of The Emirates ; Jainul Ameer Mohammed Hussain ; Mohd Rafeeq ; Akshay Berry ; Jessie Caparas ; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: Fw: call back for customer +971554439404

CAUTION: This email has originated from outside Network.global domain.DO NOT click links or open attachments unless you recognize the sender and know that the content is safe.

Dear Team,

Kindly provide us with the ARN number for the refund amount AED 256/- which was refunded from our end on 29/01/2021. As customer insists, they haven't received the amount yet in their account.

Card details : 5327 19** **** 4146

Amount : AED 256/-

Date of refund : 29/01/2021

Customer name - Ramadan Ezzat Ali

Customer mobile number - +971554439404

@Akshay Berry<mailto:[email-masked]>@Jainul Ameer Mohammed Hussain<mailto:[email-masked]> Kindly be informed that the refund will be done in the store via NI VeriFone machines. Any refunds not being credited to the customer, store will not be able to trace the same until customers calls their bank. And the bank always replies to its customers saying the amount is held by Centrepoint wherein as a store team we haven't got any control over it. Have spoken with the customer and have informed that they have to contact their bank, ones the ARN has been provided by the merchant.

Thanks & Regards,

Bopaiah,

CP-MOE

CUG: 052-6935863

________________________________

From: Bopaiah Monnappa
Sent: Tuesday, April 6, 2021 8:25 PM
To: Centrepoint Mall Of The Emirates
Subject: Fwd: call back for customer +971554439404

Thanks & Regards,

Bopaiah,

0569399768,

Mall of the Emirates

________________________________

From: Olfat Hussein
Sent: Sunday, March 28, 2021 6:21:06 PM
To: Bopaiah Monnappa
Subject: Fwd: call back for customer +971554439404

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2Feur03.safelinks.protection.outlook.com%2F%3Furl%3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2Feur03.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Faka.ms*2Fo0ukef*26data*3D04*7C01*7Ccp.moe*40landmarkgroup.com*7C4f863ffcbd0747b4dfa608d8f9189a63*7C1f9b09b4197c4f1cb0c5571a6ccc96c8*7C0*7C0*7C637533231396283976*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C1000*26sdata*3Ddnj2kD5VI*2BIKY5BO6SIBdcjZ5A37wKx0Ggf2v2dtDUg*3D*26reserved*3D0__*3BJSUlJSUlJSUlJSUlJSUlJSUl!!Mu36Kg!IlNHiFRfMJM1plPEtMafbRvePn59ziC-HMTvSLH54HzTq8cvFW7BD7MtfHAu0rvzS64*24%26data%3D04*7C01*7Ccp.moe*40landmarkgroup.com*7Cb3168fd1e6ab481b443808d90a3b2715*7C1f9b09b4197c4f1cb0c5571a6ccc96c8*7C0*7C0*7C637552071502170442*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C1000%26sdata%3D5TdJkivhsYBnRuMhOayR0JpWkrN39eeYIFUowBZzj68*3D%26reserved%3D0__%3BJSUlJSUlJSUlJSoqKiolJSoqKioqKioqKioqKiUlKiolJSUlJSUlJSUlJSUlJSUlJQ!!Mu36Kg!PEk5MtugbANOAst0PitDjMSAFLDVHBglsFhdPf0YUCEUTBTwqzyBSWObBFEXBQNtQx4%24&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cd1f08a0a9e1c44267fa008d90e209a74%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637556355481944815%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=jbHM5KY2d0wR6gEdYMjPYwcRt7Jg30TGVTFegBTFFuI%3D&reserved=0>

________________________________

From: Jainul Ameer Mohammed Hussain
Sent: Sunday, March 28, 2021 6:19:21 PM
To: Akshay Berry ; Mohd Rafeeq ; Olfat Hussein
Cc: Jessie Caparas ; Escalations Dxbteam ; Shakeeb Arsalan ; Apoorv Joshi ; seeta.seeta ; Manish Kumar
Subject: RE: call back for customer +971554439404

Hi @Olfat<mailto:[email-masked]>

Please check and do the needful..

Best Regards!

M.Hussain

Operation Executive - Centrepoint

M : +971 561 997 151

From: Akshay Berry
Sent: Sunday, March 28, 2021 6:11 PM
To: Jainul Ameer Mohammed Hussain ; Mohd Rafeeq
Cc: Jessie Caparas ; Escalations Dxbteam ; Shakeeb Arsalan ; Apoorv Joshi ; seeta.seeta ; Manish Kumar
Subject: RE: call back for customer +971554439404

Hi @Jainul Ameer Mohammed Hussain<mailto:[email-masked]> @Mohd Rafeeq<mailto:[email-masked]>,

Please assist in getting the customer contacted about the refund for store purchase in CP MOE.

customer name - Ramadan Ezzat Ali

customer mobile number - +971554439404

Please do confirm once the issue gets resolved so we can close the case from our end.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 28, 2021 3:42 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: FW: call back for customer +971554439404

@Akshay Berry<mailto:[email-masked]>

Please look into this.

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 27, 2021 7:34 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; mohammad humayun <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Re: call back for customer +971554439404

External email sender, please take precaution.

Hi Team,

Please check and do the needful.

Regards
shakeeb

________________________________

From: "mohammad humayun" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 27, 2021 1:45:57 PM
Subject: call back for customer

Hi Team,

Ticket - 2157381

Issue - Customer has done a store purchase and returned some items the. Customer told that cashier has given a receipt and told that refund will go in your bank. But customer mailed us and informed that refund is not done. Customer has shared 2 receipts which are not clear now customer is saying to call and resolve the issue. Kindly please arrange a call for customer now.

customer name - Ramadan Ezzat Ali

customer mobile number - +971554439404

Regards,

Humayun.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2Feur03.safelinks.protection.outlook.com%2F%3Furl%3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__http*3A*2Fwww.landmarkgroup.com__*3B!!Mu36Kg!IlNHiFRfMJM1plPEtMafbRvePn59ziC-HMTvSLH54HzTq8cvFW7BD7MtfHAuUmrQTUg*24%26data%3D04*7C01*7Ccp.moe*40landmarkgroup.com*7Cb3168fd1e6ab481b443808d90a3b2715*7C1f9b09b4197c4f1cb0c5571a6ccc96c8*7C0*7C0*7C637552071502170442*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C1000%26sdata%3DkYf2j8hfDPV86x7ptDg22ya9hgon*2BaNKGR3CixuPM5c*3D%26reserved%3D0__%3BJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSU!!Mu36Kg!PEk5MtugbANOAst0PitDjMSAFLDVHBglsFhdPf0YUCEUTBTwqzyBSWObBFEXhk75oow%24&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cd1f08a0a9e1c44267fa008d90e209a74%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637556355481954808%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=JM2CkGDs2W38rYMOYMqx4Wu6%2F2CxmYkY7Rez336iUEg%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__http%3A%2Fwww.landmarkgroup.com__%3B!!Mu36Kg!PEk5MtugbANOAst0PitDjMSAFLDVHBglsFhdPf0YUCEUTBTwqzyBSWObBFEX8Kfbrv8%24&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cd1f08a0a9e1c44267fa008d90e209a74%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637556355481954808%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=BCxaNtgH%2BDsteuSOxCeNibuDCL%2BbHlEUalrkutTV%2Fq0%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com