Subject: RE: Damaged WWD item - 8396610793
From: Tejinder Singh <[email-masked]>
To: seeta.seeta <[email-masked]>, Karthik Thirumurthy <[email-masked]>, Murugapandian Mani <[email-masked]>, Midhun Madhu <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Algaili Ahmed <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 3 May 2021 12:20:12 +0000

Dear Team,

Kindly find the attached photos for below complaint.
As per inspection team customer try to add some extra support by himself & item got damage.
Not repairable.

Regards,
Tejinder Singh.

From: Seeta Seeta
Sent: Wednesday, March 17, 2021 3:42 PM
To: Karthik Thirumurthy <[email-masked]>; Tejinder Singh <[email-masked]>; Murugapandian Mani <[email-masked]>; Midhun Madhu <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Algaili Ahmed <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Damaged WWD item - 8396610793

External email sender, please take precaution.
Hi Team,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 17 March, 2021 11:24:46
Subject: Damaged WWD item - 8396610793

Hi Team,

The issue was escalated on Feb 02 and there is no response since then. Kindly assist.

Problem Statement: broken item

Order Date: 9-08-2020
Order ID: 8396610793
Tracking ID: 00118000016463099

Assistance Required: fix the broken piece as the item is under warranty

Issue Description: kindly note that the item is broken and it's under the warranty, the customer wants someone to fix the bed ASAP

contact the customer on the New phone number +96560065228

Regards,
Nikhil.

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