Subject: RE: refund approval 6294849348
From: Hamza Hafeez <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Mazen Massalkhi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, MOHAMMED ALMUSTAFA <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Murtaza Merali <[email-masked]>
Date: Sun, 2 May 2021 13:11:14 +0000

Hi Shakeeb,

Please proceed with the refund.

Dear @Mazen Massalkhi<mailto:[email-masked]>,

Adding you to bring this to your attention. The courier company has claimed to deliver the order but is not providing proof of delivery despite escalations from the support team.

Regards,
Hamza Hafeez

Customer Support / e-Commerce Executive
  +971 4 517 3209
[signature_55581850]   +971 50 483 9600

Landmark Tower, Dubai Marina, Dubai PO Box 25030, United Arab Emirates

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshoemartstores.com%2F&data=02%7C01%7CHamza.Hafeez%40landmarkgroup.com%7Cc1f72e7b91764c2a25e508d8223fd606%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637297004867798950&sdata=9Vng6Y343y6g6%2FnjHopprpA7KrhC1e5uLLuTPY0tArc%3D&reserved=0>

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, May 01, 2021 4:19 PM
To: Hamza Hafeez <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; MOHAMMED ALMUSTAFA <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>
Subject: refund approval 6294849348

External email sender, please take precaution.
Hi Hamza,

Problem Statement: Need refund approval
Order Date :Apr 10, 2021
Order ID: 6294849348
Tracking ID:Z3921902
Total amount: SAR208.95
Customer history:  the customer with us since 2019 and he placed more than 20 orders.

Issue Description: The order was shipped from our side on Apr 11, 2021 and as per Zajil website the order delivered to customer on Fri Apr 16 2021, But the customer claiming that she has not received the order, we escalated many times to Zajil and ask them to provide us with the proof of delivery, each time they said " will check and get back to you".
please advise if we can refund the customer manually as he is chasing us constantly.

Regards,
Shakeeb
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