Subject: RE: Order not placed - Ticket ID 2188002
From: Mohammed Athar <[email-masked]>
To: Jessie Caparas <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Malik Ismail <[email-masked]>, Apoorv Joshi <[email-masked]>, PRINCE MALIK <[email-masked]>, Nikhil Bishnoi <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 29 Apr 2021 12:07:51 +0000

Hi Jessie,

Can you please help us by providing the auth code to ensure that we received the payment from customer as on Mar 4th there are 6 transactions with the same amount & we cannot check with the card number as it is Apply pay. Please check with the customer if he can provide any other details.

Thanks & Regards,
Athar Mohammed,
Extn 3183

From: Jessie Caparas <[email-masked]>
Sent: Friday, April 23, 2021 9:54 AM
To: Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohammed Athar <[email-masked]>
Cc: Malik Ismail <[email-masked]>; Apoorv Joshi <[email-masked]>; PRINCE MALIK <[email-masked]>; Nikhil Bishnoi <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: RE: Order not placed - Ticket ID 2188002

@Mohammed Athar<mailto:[email-masked]>

Can you please check on this?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 22, 2021 2:00 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order not placed - Ticket ID 2188002

External email sender, please take precaution.
Hi Team,

Please help to close the below case.

The customer is complaining that he has made a payment of SAR 223.00 on Mar 04, but we are unable to see any orders.

The payment was done thru Apple Pay from the card - 4550 3600 0447 5129.

Regards,
Manish

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "malik ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 11, 2021 8:19:27 PM
Subject: Re: Order not placed - Ticket ID 2188002

Hi Malik,

Any update ?

Regards
Shakeeb

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "prince malik" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, April 3, 2021 2:57:25 PM
Subject: Re: Order not placed - Ticket ID 2188002

Hi Malik,

Kindly advise in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 3 April, 2021 14:54:23
Subject: Order not placed - Ticket ID 2188002

Hi team,

The customer is complaining that he has made a payment of SAR 223.00 on Mar 04, but we are unable to see any orders.

The payment was done thru Apple Pay from the card - 4550 3600 0447 5129.

Please find attached the images and screenshots shared by the customer.

Kindly assist with the refund.

Regards,
Nikhil

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