Subject: RE: Late CNC order: 9643839835
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Jaquiline Guzman <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, PRINCE MALIK <[email-masked]>
Date: Thu, 29 Apr 2021 04:36:03 +0000

Hi @Jessie Caparas<mailto:[email-masked]>,

This order was confirmed by CP SKY store team, here is the email confirmation.

Regards,
Sachin

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, April 28, 2021 9:06 PM
To: Apoorv Joshi <[email-masked]>; Jaquiline Guzman <[email-masked]>
Cc: Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Sachin Maheshwari <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; PRINCE MALIK <[email-masked]>
Subject: RE: Late CNC order: 9643839835

@Jaquiline Guzman<mailto:[email-masked]>

Can you help us check if this order is still physically in the store?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, April 28, 2021 7:01 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late CNC order: 9643839835

External email sender, please take precaution.
Hi Jessie,

Kindly advise if any update on the below.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "sachin maheshwari" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, April 16, 2021 2:05:38 PM
Subject: RE: Late CNC order: 9643839835

@Sachin Maheshwari<mailto:[email-masked]>

Can you help us loop with the concern SPOC for this store?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Friday, April 16, 2021 12:34 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>
Subject: Late CNC order: 643839835

External email sender, please take precaution.
Hi Team,

Kindly assist us to loop the store team to check if the below order is available at the store for the customer's collection.

Case id - 2354467
Order id - 3/20/2021
Order Number: 9643839835
Store Code: Babyshop-21006

Order placed on Mar 20, 2021 and the order status is still showing Ready to ship. Kindly confirm if the order is available at the store, if so, please contact customer on +971506579762 and ask them to collect their order.

Thank you for your help!

Regards,
Manihs
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Csachin.maheshwari%40landmarkgroup.com%7Ce82a58ad936148263b7908d90a67d74e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637552263389044162%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ajWbBg1yOhmEB5sMSvPv9e4PPqcENqiLhDGjwwG8FyU%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: C&C issue - 9643839835
From: Jessie Caparas <[email-masked]>
To: Centrepoint Skygarden <[email-masked]>, Jainul Ameer Mohammed Hussain <[email-masked]>, Ritesh Sharma <[email-masked]>, Sachin Maheshwari <[email-masked]>, Mohammad Almawaly <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohd Rafeeq <[email-masked]>
Cc: ccbackoffice <[email-masked]>
Date: Tue, 6 Apr 2021 09:24:34 +0000

Thanks @Centrepoint Skygarden<mailto:[email-masked]>

@Mohammad Almawaly<mailto:[email-masked]>

Please inform the customer.

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Centrepoint Skygarden <[email-masked]>
Sent: Tuesday, April 6, 2021 1:19 PM
To: Jainul Ameer Mohammed Hussain <[email-masked]>; Ritesh Sharma <[email-masked]>; Sachin Maheshwari <[email-masked]>; Jessie Caparas <[email-masked]>; Mohammad Almawaly <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohd Rafeeq <[email-masked]>
Cc: ccbackoffice <[email-masked]>
Subject: Re: C&C issue - 9643839835

Dear Mr.Jainul,

Confirming that Below Said Order Available in Our store .

Thanks and Regards,

Varis

CP SKG

052-647 0939

  _____

From: Jainul Ameer Mohammed Hussain <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 6, 2021 12:57 PM
To: Ritesh Sharma <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Almawaly <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohd Rafeeq <[email-masked]<mailto:[email-masked]>>; Centrepoint Skygarden <[email-masked]<mailto:[email-masked]>>
Cc: ccbackoffice <[email-masked]<mailto:[email-masked]>>
Subject: RE: C&C issue - 9643839835

Hi @Centrepoint Skygarden

Kindly request you to check and update the status of below order..

Order# 9643839835

Best Regards!
M.Hussain
Operation Executive - Centrepoint
M : +971 561 997 151

-----Original Message-----
From: Ritesh Sharma <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 6, 2021 12:40 PM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Almawaly <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohd Rafeeq <[email-masked]<mailto:[email-masked]>>; Jainul Ameer Mohammed Hussain <[email-masked]<mailto:[email-masked]>>
Cc: ccbackoffice <[email-masked]<mailto:[email-masked]>>
Subject: RE: C&C issue - 9643839835

@Mohd Rafeeq @Jainul Ameer Mohammed Hussain Can you please check this order# 9643839835?

Store Code: 21006

--
Thanks and Regards,

-----Original Message-----
From: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 6, 2021 12:21 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Almawaly <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ritesh Sharma <[email-masked]<mailto:[email-masked]>>
Cc: ccbackoffice <[email-masked]<mailto:[email-masked]>>
Subject: RE: C&C issue - 9643839835

Hi @Jessie Caparas,

21006 is a CP location, looping in @Ritesh Sharma from CP Ecom team to get the same checked.

Regards,
Sachin

-----Original Message-----
From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 4, 2021 10:00 AM
To: Mohammad Almawaly <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: ccbackoffice <[email-masked]<mailto:[email-masked]>>
Subject: RE: C&C issue - 9643839835
Importance: High

@Sachin Maheshwari

Can we please get in touch with the store team to check this order please?

Who is the SPOC for Babyshop store related concerns?

Babyshop2100

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

-----Original Message-----
From: Mohammad Almawaly <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, April 3, 2021 10:53 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: ccbackoffice <[email-masked]<mailto:[email-masked]>>
Subject: RE: C&C issue - 9643839835

External email sender, please take precaution.

Dear Team,

Any updates on the below.

Regards,

________________________________________
From: Mohammad Almawaly
Sent: Friday, April 02, 2021 4:09 PM
To: [email-masked]<mailto:[email-masked]>
Cc: ccbackoffice
Subject: C&C issue - 9643839835

Dear team,

Kindly note that the order below is click and collect and the warehouse confirmed that the order shipped on 21-Mar-21 and we escalate it to the store but they no respond ,So please check we need your support to close this case as the customer keeps calling.

Order: 9643839835

Tracking ID: 964383983599990001

Store code: Babyshop21006

Ticket: 2300535

Please check and advise.

Thank you in advance

Best Regards
mohammad almawaly