Subject: Re: Delay C&C: Order Number: 9649226487
From: Kara KathrinePineda <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Rasal Rana <[email-masked]>
Cc: Jainul Ameer Mohammed Hussain <[email-masked]>, Centrepoint Mall Of The Emirates <[email-masked]>, Olfat Hussein <[email-masked]>, Bopaiah Monnappa <[email-masked]>, Leizel Sanchez <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 27 Apr 2021 13:00:13 +0000

Dear Jessie/ Apoorv,

Mail from jainul which i responded was yesterday.we only received the order delivery Last night and updated this morning.

Regards,
Kara

Get Outlook<https://aka.ms/qtex0l> for iOS
________________________________
From: Jessie Caparas <[email-masked]>
Sent: Tuesday, April 27, 2021 4:53:54 PM
To: Apoorv Joshi <[email-masked]>; Kara KathrinePineda <[email-masked]>; Rasal Rana <[email-masked]>
Cc: Jainul Ameer Mohammed Hussain <[email-masked]>; Centrepoint Mall Of The Emirates <[email-masked]>; Olfat Hussein <[email-masked]>; Bopaiah Monnappa <[email-masked]>; Leizel Sanchez <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Delay C&C: Order Number: 9649226487

@Rasal Rana<mailto:[email-masked]>

Can you please help us check with the team if this order was sent to the store?

Order ID 9649226487

@Kara KathrinePineda<mailto:[email-masked]> the order has been updated as ready for pick up – why is that?

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, April 27, 2021 3:52 PM
To: Kara KathrinePineda <[email-masked]>
Cc: Jainul Ameer Mohammed Hussain <[email-masked]>; Centrepoint Mall Of The Emirates <[email-masked]>; Olfat Hussein <[email-masked]>; Bopaiah Monnappa <[email-masked]>; Leizel Sanchez <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Jessie Caparas <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Delay C&C: Order Number: 9649226487

External email sender, please take precaution.

Dear Kara,

The order status has been however, updated as ready for pickup. Can you please try to recheck if this order is still not available for pickup, in the meantime we will try checking with warehouse team.

Thank you for your help!

Regards,

Apoorv

________________________________

From: "Kara KathrinePineda" <[email-masked]<mailto:[email-masked]>>
To: "Jainul Ameer Mohammed Hussain" <[email-masked]<mailto:[email-masked]>>, "Centrepoint Mall Of The Emirates" <[email-masked]<mailto:[email-masked]>>, "Olfat Hussein" <[email-masked]<mailto:[email-masked]>>, "Bopaiah Monnappa" <[email-masked]<mailto:[email-masked]>>
Cc: "leizel sanchez" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 26, 2021 7:24:03 PM
Subject: Re: Delay C&C: Order Number: 9649226487

Dear Jainul,

We haven't received the order yet.

Thanks & Regards,

Kara Gavino

________________________________

From: Jainul Ameer Mohammed Hussain <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 26, 2021 4:36 PM
To: Kara KathrinePineda <[email-masked]<mailto:[email-masked]>>; Centrepoint Mall Of The Emirates <[email-masked]<mailto:[email-masked]>>; Olfat Hussein <[email-masked]<mailto:[email-masked]>>; Bopaiah Monnappa <[email-masked]<mailto:[email-masked]>>
Cc: Leizel Sanchez <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Delay C&C: Order Number: 9649226487

Hi Team

Can you please check if this order is physically in the store?

Order Number: 9649226487

Best Regards!

M.Hussain

Operation Executive - Centrepoint

M : +971 561 997 151

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 26, 2021 5:03 PM
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jainul Ameer Mohammed Hussain <[email-masked]<mailto:[email-masked]>>
Cc: Leizel Sanchez <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Delay C&C: Order Number: 9649226487

@Jainul Ameer Mohammed Hussain<mailto:[email-masked]>

Can you please help us check the below order?

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Thushara Indika <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 26, 2021 4:45 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Leizel Sanchez <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Delay C&C: Order Number: 9649226487

Dear @Jessie Caparas<mailto:[email-masked]>

Kindly getting touch with CP team on below Concern

Best Regards

Thushara Indika

Senior Executive- Compliance

[signature_1743436420]

Board Line: +971 4 5174500

Direct Line: +971 4 5174824
Mobile: +971 555065934

E-mail: [email-masked]<mailto:[email-masked]>
Address: Landmark Tower, Dubai Marina, P.O Box 25030, Dubai, UAE
www.splashfashions.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.splashfashions.com%2F&data=04%7C01%7Ckarakathrine.pineda%40landmarkgroup.com%7C2e5301c5b2ee491e183c08d9097b83a5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637551248365457376%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=A6rPy3lzBGekpFuxlH%2B%2BPkDB4gR5I3x3EiPfWKoSaEY%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Ckarakathrine.pineda%40landmarkgroup.com%7C2e5301c5b2ee491e183c08d9097b83a5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637551248365457376%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=S2k%2F%2BxxHBVTcWwGKMtAQgP9orRSIHC2OSqnVtpOvQoI%3D&reserved=0>

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fsplashfashions&data=04%7C01%7Ckarakathrine.pineda%40landmarkgroup.com%7C2e5301c5b2ee491e183c08d9097b83a5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637551248365467345%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=uFi%2FnuJMu0XncEgGr7bLofcZpDE2dLzMZMkcx1uUmRA%3D&reserved=0>   <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fsplashfashions&data=04%7C01%7Ckarakathrine.pineda%40landmarkgroup.com%7C2e5301c5b2ee491e183c08d9097b83a5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637551248365467345%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=MlYSkBd6jb7Tt9ueXgyWC2mlbERq2yW43fMN1Nhirko%3D&reserved=0>   

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 25, 2021 6:48 PM
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Thushara Indika <[email-masked]<mailto:[email-masked]>>
Cc: Leizel Sanchez <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Delay C&C: Order Number: 9649226487

@Thushara Indika<mailto:[email-masked]>

Can you please help us check if this order is physically in the store?

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 25, 2021 7:02 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Leizel Sanchez <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Delay C&C: Order Number: 9649226487

External email sender, please take precaution.

Hi Team,

Kindly assist us to get an update on the below order from the store.

Problem statement: Order status not updated as ready for pick up

Case id - 2415462

Order Number: 9649226487

Order Created: 4/8/2021

Order Delivery Mode: Store pickup

Store: Splash21005

Assistance required: Kindly check if the order is available at the store and inform you the customer to collect the order.

Regards,

Manish

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Ckarakathrine.pineda%40landmarkgroup.com%7C2e5301c5b2ee491e183c08d9097b83a5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637551248365477285%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=MdFHaP7Y6VJCPMWRZFQnZkUggrWhAq0bpkCYfV4FirU%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com