Subject: RE: Double deduction // 6274467398
From: Mohammed Athar <[email-masked]>
To: Akshay Berry <[email-masked]>, Malik Ismail <[email-masked]>, Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Mohd Imran <[email-masked]>
Date: Tue, 27 Apr 2021 10:36:29 +0000

Hi Akshay,

The request is under process will update you once we have any update on the status.

Thanks & Regards,
Athar Mohammed,
Extn 3183

From: Akshay Berry <[email-masked]>
Sent: Tuesday, April 27, 2021 12:55 PM
To: Malik Ismail <[email-masked]>; Mohammed Athar <[email-masked]>; Jessie Caparas <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Mohd Imran <[email-masked]>
Subject: RE: Double deduction // 6274467398

Hi @Mohammed Athar<mailto:[email-masked]>,

Please confirm if the amount is refunded?

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 20, 2021 3:59 PM
To: Mohammed Athar <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Subject: RE: Double deduction // 6274467398

@Mohammed Athar<mailto:[email-masked]> – updated.

From: Mohammed Athar <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 20, 2021 3:23 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Subject: RE: Double deduction // 6274467398

Hi Malik,

Please update in shared finance tracker.

Thanks & Regards,
Athar Mohammed,
Extn 3183

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 19, 2021 3:54 PM
To: Mohammed Athar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Subject: RE: Double deduction // 6274467398

Hi @Mohammed Athar<mailto:[email-masked]>,

Please see the bank details as shared by the customer and proceed with the refund.

الاسم / أنور السيد أبو ليلة

 رقم الحساب  0108068538690019

رقم إيبان  SA4830400108068538690019

اسم البنك / البنك العربي الوطني

الفرع  / فرع العليا

الحساب / جاري

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Akshay Berry
Sent: Sunday, April 18, 2021 1:42 PM
To: Mohammed Athar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Subject: RE: Double deduction // 6274467398

@Shakeeb Arsalan<mailto:[email-masked]> @seeta.seeta<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]> Please get the bank details from the customer under ticket# 2109537.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Mohammed Athar <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, April 17, 2021 12:22 AM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Subject: RE: Double deduction // 6274467398

Hi Team,

Please find the below screenshot FYI.

Terminal ID
Terminal Name
Account Number
Payment Type
Transaction Date
Transaction Time
Value of Sales
Cash Back
Cashback_Amount
Net Amount
Service Fee
Fee Without VAT
VAT Amount
Posting Date
Transaction Type
Card Number
Authorization Code
Transaction Reference No
Reconciliation Reference ID
Merchant Reconciliation Number
Full Terminal Number
ARBS2I041473
LANDMARK
5.04E+20
MADA
2/16/2021
13:21:13
32
0
0
30.37
1.63
1.42
0.21
2/16/2021
Purchase
455036******6730
452892
1.0471E+11
14396402/2021-02-16
0
ARBS2I041473
ARBS2I051473
LANDMARK
5.04E+20
MADA
2/16/2021
12:28:09
32
0
0
30.37
1.63
1.42
0.21
2/16/2021
Purchase
455036******6730
415689
1.04709E+11
14396428/2021-02-16
0
ARBS2I051473

Thanks & Regards,
Athar Mohammed,
Extn 3183

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, April 14, 2021 3:51 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohammed Athar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Subject: RE: Double deduction // 6274467398

Hi @Mohammed Athar<mailto:[email-masked]>,

Could you please assist here as customer is claiming for double deduction.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, April 14, 2021 1:53 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Subject: RE: Double deduction // 6274467398

@Akshay Berry<mailto:[email-masked]>

Can you please check

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, April 14, 2021 12:28 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Subject: Re: Double deduction // 6274467398

External email sender, please take precaution.
Hi Team,

Please assist regarding the belwo.

Regards
Shakeeb

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, April 7, 2021 2:28:13 PM
Subject: Re: Double deduction  // 6274467398

Hi Team,

Problem Statement : Double deduction

Order Date : 16/02/2021

Order ID: 6274467398

Assistance Required: Change the order status

Issue Description: As per customer he placed the order on 16/02/2021 , but the amount has been deducted twice , please find the bank statement and do the needful .

1. Amount Deducted: 32 + 32
2. Date of Deduction: 16/02/2021
3. Customer's Email address: [email-masked]<mailto:[email-masked]>
4. Transaction NO: SDC415689 & SDC452892

Please do the needful.

Regards,
Shafeeque

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