Subject: refund approval 6496759220
From: Shakeeb Arsalan <[email-masked]>
To: prakash iyangar <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Mohammad Musaed <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Tue, 27 Apr 2021 03:02:11 -0700 (MST)

Hi Prakash, 

Issue statement: refund approval / lost order 
Order Date : Jun 4, 2020 
Order ID: 6496759220 
Tracking ID: 649675922023999991 
Store : Max60154 
Amount: SAR403.20 

Case history: The customer reached out to us on July 24th informing that he did not collect the order, We have escalate the issue to the store on July 26th asking for the order but we did not get any reply from them after sending reminders. 
The customer now came again and asking for the order. 

Customer's history: the customer is with us since July 2nd 2019 and is having 3 orders with us. 

Assistance required: Pls provide approval to refund the customer. 

Regards 
Shakeeb