Subject: Re: WWD DAMAGED ITEM #9635151267
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Seeta Seeta <[email-masked]>, MAZIM IBRAHIM <[email-masked]>, [email-masked]
Date: Tue, 27 Apr 2021 02:36:06 -0700 (MST)

Hi Team, 

The customer is saying that the item does not work when she puts her baby in it. 
Please check and advise if we can exchange. 

The issue is pending since 2 months and it was escalated on 26th Feb but we did not get any reply. 

Regards 
shakeeb 

From: "MAZIM IBRAHIM" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Thursday, March 18, 2021 11:16:57 AM 
Subject: WWD DAMAGED ITEM #9635151267 

Hi Team, 

Problem Statement: WWD DAMAGED ITEM 
Order Date : Feb 12, 2021 
Order ID: 9635151267 
Tracking ID: 15864739635151267 
Item ID: 162795523 
Assistance Required: Damaged Item Received 
Issue Description: Customer emailed us informing that she received the item on 2/16/21 but the item which they recieved is damaged, customer also provided us the video of damaged item. 
Now customer is asking for exchange the item. So we request you to check this concern and let us know if we can offer exchange to customer or not. 

Regards, 
Mazin Bassi