Subject: RE: Refund // 6283992147
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Ritesh Sharma <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Elharith Elsiddig <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 26 Apr 2021 12:21:09 +0000

Hi @Shakeeb Arsalan<mailto:[email-masked]>

Has the customer tried another method of resetting his password?

@Ritesh Sharma<mailto:[email-masked]> as per customer’s request, can we remove my credit points for this customer and do a bank transfer?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Monday, April 26, 2021 4:05 PM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Elharith Elsiddig <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund // 6283992147

External email sender, please take precaution.
Hi Jessie,

Pls approve.
Concept is centrepoint
The customer is claiming that he did not link his Email with any Mobile NO so he is not able to access it or reset the passowrd and asking fo My credit amount to be transferred to his bank account.

Regards
shakeeb

________________________________
From: "Elharith Elsiddig" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, April 23, 2021 5:25:28 PM
Subject: Refund // 6283992147

Hi Team,

Problem statement: Refund approval

Order Number: 6283992147
Order Created: Mar 14, 2021
Tracking id - FP0315210005792

Assistance Required: Refund

Issue description : the customer reported that he couldn't access to his account and he Insist to remove (my credit) (SAR 102.349) and refund it on the account as per the attached below.

account holder : KHALED MOHAMMED MUSABEN
Bank :  Bank al bilad -Old Makkah Road
account : 4685409990126697
IBAN : SA1315000900533443710004

please check and do the needful.

Regards,
Elharith.

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