Subject: RE: Issue with order 8396433267 - HOMECENTRE
From: Jessie Caparas <[email-masked]>
To: Murugapandian Mani <[email-masked]>, Apoorv Joshi <[email-masked]>, Tejinder Singh <[email-masked]>
Cc: Mohd Imran <[email-masked]>, seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 26 Apr 2021 09:59:29 +0000

Hi @Tejinder Singh<mailto:[email-masked]> @Murugapandian Mani<mailto:[email-masked]>

Has this been done?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Murugapandian Mani <[email-masked]>
Sent: Tuesday, April 13, 2021 12:59 PM
To: Apoorv Joshi <[email-masked]>
Cc: Tejinder Singh <[email-masked]>; Mohd Imran <[email-masked]>; Jessie Caparas <[email-masked]>; seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Issue with order 8396433267 - HOMECENTRE

Dear Tejinder

Pls schedule it for re-fixing.

Regards/Mani

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 13, 2021 11:53 AM
To: Murugapandian Mani <[email-masked]<mailto:[email-masked]>>
Cc: Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Issue with order 8396433267 - HOMECENTRE

External email sender, please take precaution.
Hi Mani,

Customer is saying that the metal was not fixed carefully while manufacturing the bedset and he wants the same to be fixed otherwise he will be raising this to MOC.

Please look into the attached image which customer shared and advise. Thank you for your help!

Regards,
Apoorv

________________________________
From: "murugapandian mani" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "tejinder singh" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 8, 2021 9:14:08 AM
Subject: RE: Issue with order 8396433267 - HOMECENTRE

Hi

If customer required reassemble, which we can arrange, But  the scratches  happen ,due to  the Usage, not repairable.

Regards/Mani

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, April 7, 2021 6:36 PM
To: Murugapandian Mani <[email-masked]<mailto:[email-masked]>>
Cc: Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Issue with order 8396433267 - HOMECENTRE

External email sender, please take precaution.
Hi Mani,

Please advise on the below. Thank you for your help!

Regards,
Apoorv

________________________________
From: "tejinder singh" <[email-masked]<mailto:[email-masked]>>
To: "murugapandian mani" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, April 7, 2021 10:38:36 AM
Subject: FW: Issue with order 8396433267 - HOMECENTRE

Hi @Apoorv Joshi<mailto:[email-masked]>

Item got scratched due to use only.
@Murugapandian Mani<mailto:[email-masked]>

Kindly advise for the same.

Regards,
Tejinder Singh.

From: Apoorv Joshi
Sent: Tuesday, April 06, 2021 11:33 AM
To: Tejinder Singh <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Harshit Luthra <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Issue with order 8396433267 - HOMECENTRE

External email sender, please take precaution.
Hi Tejinder,

Thank you for sharing the update.

Can you please advise if the scratches are covered under warranty.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "tejinder singh" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "murugapandian mani" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Harshit Luthra" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 6, 2021 12:47:10 PM
Subject: RE: Issue with order 8396433267 - HOMECENTRE

HI @Apoorv Joshi<mailto:[email-masked]>

Kindly find the Brendan 6-Door Wardrobe
Customer was telling headboard of bed & top of dresser scratched , which is not repairable.
But at the time of delivery item was in good condition.

Regards,
Tejinder Singh.

From: Apoorv Joshi
Sent: Monday, April 05, 2021 10:36 AM
To: Tejinder Singh <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Harshit Luthra <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Issue with order 8396433267 - HOMECENTRE

External email sender, please take precaution.
Dear Tejinder,

Please update on the below.

Regards,
Apoorv
________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "tejinder singh" <[email-masked]<mailto:[email-masked]>>
Cc: "murugapandian mani" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Harshit Luthra" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 31, 2021 4:10:39 PM
Subject: Re: Issue with order 8396433267 - HOMECENTRE

Hi Tejinder,

We request you to please confirm if the issue has been fixed so that we can close this case.

Regards,
Manish

________________________________
From: "tejinder singh" <[email-masked]<mailto:[email-masked]>>
To: "murugapandian mani" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Harshit Luthra" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 29, 2021 3:32:35 PM
Subject: RE: Issue with order 8396433267 - HOMECENTRE

Dear Mani,

Scheduled for Tomorrow.

Regards,
Tejinder Singh.

From: Murugapandian Mani
Sent: Monday, March 29, 2021 11:17 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Harshit Luthra <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Issue with order 8396433267 - HOMECENTRE

Dear Tejinder

Pls treat as priority and arrange the re-fixing.

Regards/Mani

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 29, 2021 10:08 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Harshit Luthra <[email-masked]<mailto:[email-masked]>>; Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Issue with order 8396433267 - HOMECENTRE
Importance: High

@Murugapandian Mani<mailto:[email-masked]> @Tejinder Singh<mailto:[email-masked]>

Any update on the below?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 27, 2021 11:58 AM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Harshit Luthra <[email-masked]<mailto:[email-masked]>>; Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Issue with order 8396433267 - HOMECENTRE

External email sender, please take precaution.
Hi Imran,

The below issue is still pending. Can you please assist to get an update on this.

The case is pending since Oct 2020.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "murugapandian mani" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Harshit Luthra" <[email-masked]<mailto:[email-masked]>>
Cc: "Karthik Thirumurthy" <[email-masked]<mailto:[email-masked]>>, "tejinder singh" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 21, 2020 2:35:06 AM
Subject: RE: Issue with order 8396433267 - HOMECENTRE

Hi Team,

Issue still not resolved please assist.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Murugapandian Mani <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 15, 2020 8:16 AM
To: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Harshit Luthra <[email-masked]<mailto:[email-masked]>>
Cc: Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>
Subject: RE: Issue with order 8396433267 - HOMECENTRE

Hi Ali

Pls reschedule and assemble it again.

Regards/Mani

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 14, 2020 12:26 PM
To: Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Harshit Luthra <[email-masked]<mailto:[email-masked]>>
Cc: Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>
Subject: Issue with order 8396433267 - HOMECENTRE
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to the order number 8396433267 Tracking ID: 00118000016014194, the order was placed on 8th Aug and the item was delivered on 15th Aug. However, the customer is claiming that the item haven't assembled properly. Customer is complaining that there seems to be a gap even after the item was assembled by the team.

Item: 161895825 - - Brendan 6-Door Wardrobe

We request you to kindly assist us in the above case.

Thanks & Regards,
Seeta Kunwar
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cd67610a7cca34289708508d8fe5a5373%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637539011188368900%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2FLbvZ%2FEKD1luRQMOrye2CW4LYIXs%2BPs80rh3XdMIgi4%3D&reserved=0>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cd67610a7cca34289708508d8fe5a5373%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637539011188378898%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=b8CieVLUppfCAyYh5iGgk4PEF1ioeF0dsSllnIF7l8M%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cd67610a7cca34289708508d8fe5a5373%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637539011188388888%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=xLMSFKxiFT0LH5KTljiugjT20e3d%2FRlsBJoVOBUrizQ%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com