Subject: RE: March pending cases
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Sun, 25 Apr 2021 17:18:25 +0000

Hi Shakeeb,

Seems that we have a lot of cases pending however me looking into each cases would make it seem like I’ll be the one resolving each ticket which is not an efficient way to resolve the cases.

Please categorize the cases and have a clearer summary in order for my team to assist.

Temporarily you can have a child ticket assigned to me to get these cases checked and I will assign it to my team member.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, April 24, 2021 9:09 PM
To: Jessie Caparas <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: March pending cases

External email sender, please take precaution.
Hi Jessie,

PFA where we have worked on the backlog cases and added our remarks accordingly,

I request you to check the pending cases and assist in closing them.

Regards
Shakeeb
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