Subject: RE: order status not update: Order id - 9650423660, Order id - 9650303789
From: Jessie Caparas <[email-masked]>
To: Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, MBS <[email-masked]>, sijo.jose <[email-masked]>
Date: Sun, 25 Apr 2021 12:24:58 +0000

@Manish Kumar<mailto:[email-masked]>

Escalated to tech REQ0266775

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]>
Sent: Sunday, April 25, 2021 7:45 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; MBS <[email-masked]>; sijo.jose <[email-masked]>
Subject: Re: order status not update: Order id - 9650423660, Order id - 9650303789

External email sender, please take precaution.
Hi Team,

Kindly assist us to get the order (9650423660, Order id - 9650303789) status marked as delivered.

Thank you for your help.

Regards,
Manish

________________________________
From: "support" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "vishwajeet singh" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "MBS" <[email-masked]<mailto:[email-masked]>>, "sijo jose" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 25, 2021 9:27:13 AM
Subject: Re: order status not update: Order id - 9650423660, Order id - 9650303789

Dear Manish,

As your concern has been addressed and there is nothing pending from our side, we are proceeding with the ticket # 212702 closure. Should you need any further information, please do not hesitate to contact us on [email-masked]<mailto:[email-masked]> or +91-70-6595-6595.

After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.

Please provide your valuable feedback.

An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.

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On Fri, 23 Apr at 2:29 PM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Manish,

As per your concern, we checked for the shared order and found they are already delivered. Please find below given payload and response body for your reference:

{
  "customer_shipment_id": "965030378999990001",
  "customer_shipment_status": "Delivered",
  "customer_shipment_sub_status": "Deliveredtocustomer",
  "change_in_customer_shipment_status": "TRUE",
  "shipment_direction": "FORWARD",
  "event_timestamp": "2021-04-13 16:35:01",
  "entry_type": "Hybris",
  "order_id": "9650303789",
  "chargeable_weight": "1.9",
  "scac": "LMG",
  "seller_organization_code": "LMG_UAE",
  "ship_node": "9999000",
  "tracking_id": "FC041221002756",
  "reference_number": "FC041221002756"
}

Response body:

{"httpCode":200,"httpMessage":"OK","moreInformation":{"msgId":"414d5120514d53545241434b303120202a2a756024ad6920"}}

{
  "customer_shipment_id": "965042366010880001",
  "customer_shipment_status": "Delivered",
  "customer_shipment_sub_status": "Deliveredtocustomer",
  "change_in_customer_shipment_status": "TRUE",
  "shipment_direction": "FORWARD",
  "event_timestamp": "2021-04-13 16:34:32",
  "entry_type": "Hybris",
  "order_id": "9650423660",
  "chargeable_weight": "12.8",
  "scac": "LMG",
  "seller_organization_code": "LMG_UAE",
  "ship_node": "1088000",
  "tracking_id": "FC041321000271",
  "reference_number": "FC041321000271"
}

Response body:

{"httpCode":200,"httpMessage":"OK","moreInformation":{"msgId":"414d5120514d53545241434b303120202a2a756014ad6920"}}

Please check and confirm

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/9a6e4a1d5b20da3fcb5173736b1099bbd0d34558b47b0013f7cdb5b8dcbbf8fc<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F9a6e4a1d5b20da3fcb5173736b1099bbd0d34558b47b0013f7cdb5b8dcbbf8fc&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C8e2035e7c4b64ca4de1808d9079c7371%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637549190811531432%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=77ePKQCCjuUaoa61uMMKQN6JqZ2toP6kP0KaEdxzgNQ%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C8e2035e7c4b64ca4de1808d9079c7371%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637549190811541374%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=jUlE2zWrYqPpKzdZ17JXz0YseSN9UNqFq4xvb5g8R1M%3D&reserved=0> to check the details.
Thanks and Regards,

Anjali Jha
Technical Engineer | FarEye

Call: +91 70-6595-6595
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On Fri, 23 Apr at 2:22 PM , Manish Kumar <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Please assist us to mark the below order as delivered. For reference see the attachment.

Order id - 9650303789
Tracking id - FC041221002756

Order id - 9650423660
Tracking id - FC041321000271

Thank you for your help.

Regards,
Manish
212702:211857

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