Subject: RE: Refund approval '4532624105
From: Omkar BhaskarMethavade <[email-masked]>
To: Malik Ismail <[email-masked]>, Ritesh Lohia <[email-masked]>, Rakesh Bernooli <[email-masked]>, Maxccq Mgr <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Mohammad Musaed <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Faraz Lohani <[email-masked]>, Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 25 Apr 2021 06:13:24 +0000

Hi Malik,

This refund is already approved, please ask the customer to visit Max City Centre. Store team will handover the money.

Thank you,
Omkar

From: Malik Ismail <[email-masked]>
Sent: Saturday, April 24, 2021 3:22 PM
To: Omkar BhaskarMethavade <[email-masked]>; Ritesh Lohia <[email-masked]>; Rakesh Bernooli <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Mohammad Musaed <[email-masked]>; Manish Kumar <[email-masked]>; Apoorv Joshi <[email-masked]>; Faraz Lohani <[email-masked]>; Jessie Caparas <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Refund approval '4532624105

Hi Team,

Please process refund to customer’s bank account ASAP. Bank details updated.

Customer will travel on 28th.

Order ID 4532624105
Ticket ID 03897035

Regards,
Malik
From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 20, 2021 3:24 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund approval '4532624105

Hi team,

Spoken to the customer he purchased it online and returned back to the courier.

Raised to the tech team for refund.

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]<mailto:[email-masked]>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 20, 2021 9:20 AM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund approval '4532624105
Importance: High

@Shakeeb Arsalan<mailto:[email-masked]>

Did customer mention which store?

@Faraz Lohani<mailto:[email-masked]> can we call the customer to get the store details and have more clarity on this concern.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Friday, February 19, 2021 5:46 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval '4532624105

External email sender, please take precaution.
Hi Team,

Please check on the below case and advise.

Regards
shakeeb

________________________________
From: "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, February 19, 2021 7:09:42 PM
Subject: Refund approval '4532624105

Hi Team,

 Problem Statement: (Approval) transfer my credit to the customer bank account .

Ticket ID: 2077315

Order Date: 01-Feb-2021

Order ID: 4532624105

Tracking ID: FC0202210001514
 RMA  :1000494605
Total Price: 135 QR

Issue Description: The Customer order and Paid COD mode  and he went to store to  return the items  they refused to provide him the amount cash he came on chat several times for refund  the amount to bank account or cash  value so he provide us the bank details .

Assistance required: We request you to provide refund approval to bank account

Thank you for your help.

Regards,

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com