Subject: FW: [#2434267] - Wrong Item delivered. Mismatch from display on App
From: Akshay Berry <[email-masked]>
To: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Fri, 23 Apr 2021 13:29:21 +0000

Hi team,

Please reply and close the ticket.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]>
Sent: Thursday, April 22, 2021 9:12 AM
To: Babyshop Home Delivery <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Sachin Maheshwari <[email-masked]>; Centrepoint <[email-masked]>
Subject: RE: [#2434267] - Wrong Item delivered. Mismatch from display on App

@Babyshop Home Delivery<mailto:[email-masked]>

RMA # 1000816324

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 22, 2021 9:04 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2434267] - Wrong Item delivered. Mismatch from display on App

Hi Jessie,

Please provide us RMA number for return collection.

Order Date : Apr 17, 2021
Order ID: 9651943785
Tracking ID: 16379959651943785
Item ID: 162772618

Pankaj Giri|Rajesh Lama
Babyshop |COD Operations – Non Home |
P.O. Box 17155 | Dubai, United Arab Emirates |
Direct : +9714 809 4839 | Mobile : +971564772613 |+971543097510 |+971544764797 |
E-mail: [email-masked]<mailto:[email-masked]>|www.landmarkgroup.com |

From: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 22, 2021 9:01 AM
To: Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2434267] - Wrong Item delivered. Mismatch from display on App

Hi,

We have already requested for correction of image,

Pls arrange return.

Regards,
Sachin

From: Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 22, 2021 8:51 AM
To: Centrepoint <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2434267] - Wrong Item delivered. Mismatch from display on App

Dear Sachin,

Item mismatches in online we had already escalate earlier, But still issue is not solve again below order number having same issue which is happened due to wrong item and picture mapped in online.

Earlier communicated email is attached for your reference, Kindly advice for further action for below new order issue.

Pankaj Giri|Rajesh Lama
Babyshop |COD Operations – Non Home |
P.O. Box 17155 | Dubai, United Arab Emirates |
Direct : +9714 809 4839 | Mobile : +971564772613 |+971543097510 |+971544764797 |
E-mail: [email-masked]<mailto:[email-masked]>|www.landmarkgroup.com |

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, April 21, 2021 10:07 PM
To: Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#2434267] - Wrong Item delivered. Mismatch from display on App

External email sender, please take precaution.
Hi team

Problem Statement: WWD wrong items delivered

Order Date : Apr 17, 2021
Order ID: 9651943785
Tracking ID: 16379959651943785

Assistance Required:  WWD  wrong items delivered

Issue Description: the customer complain about receiving wrong item and he has provided us with photos kindly do the needful

Regards,
Mohd. Elbadri

2434267:1125156
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