Subject: RE: RE: order status not updated: Order Number: 6294521601
From: Vishwajeet Singh <[email-masked]>
To: FarEye Support <[email-masked]>, Akshay Berry <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Wed, 21 Apr 2021 09:10:24 +0000

Approved

Regards,
VJ
Supply Chain || Landmark Group
Landmark Tower, 18th Floor , Dubai Marina
UAE M     +971-585429874
UAE P      +971-45174259

From: FarEye Support <[email-masked]>
Sent: Tuesday, April 20, 2021 7:43 AM
To: Akshay Berry <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; [email-masked]; Vishwajeet Singh <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]
Subject: Re: RE: order status not updated: Order Number: 6294521601

External email sender, please take precaution.
Dear Vishwajeet,

Please reply if you have any query or confusion. If not we would request you to allow us for the case closure. Should we not hear from you in next business day we will proceed with the ticket closure.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/b80f9092be8016967990b1387ff605293742e13f070fee6381f0e790bda41a6a<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fb80f9092be8016967990b1387ff605293742e13f070fee6381f0e790bda41a6a&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7Ce546c014bba041403fd408d903ae6f05%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637544869999605303%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=J0eKlF%2BTzWNRCar8t0TWR%2FMhjR8UJe96OOE%2FZNlnmJI%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7Ce546c014bba041403fd408d903ae6f05%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637544869999615262%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=UExTy4LhAPqiuEHbwFnE6NpavIJ28%2Fi502WSA2M2g0g%3D&reserved=0> to check the details.
Thanks & Regards,

Priyanka Yadav | Technical Engineer

FarEye - Enabling Digital Logistics | Call: +91 70-6595-6595

Call: +91 70-6595-6595
 || www.getfareye.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7Ce546c014bba041403fd408d903ae6f05%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637544869999615262%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2BNd40dYchRcJbBWSrXdXoIZBdkKI%2F%2Bp1HOjTk8wZoYs%3D&reserved=0>
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On Mon, 19 Apr at 5:49 PM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Vishwajeet,

Greetings from Fareye!!

Just following up on this ticket to check if you had a chance to look into our previous response. Please do respond to us if you need further assistance. We will be happy to help you.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/b80f9092be8016967990b1387ff605293742e13f070fee6381f0e790bda41a6a<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fb80f9092be8016967990b1387ff605293742e13f070fee6381f0e790bda41a6a&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7Ce546c014bba041403fd408d903ae6f05%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637544869999625202%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=aTh9Mj9vTQ6hMudNe4cp7i5KSGyGGO3K9h4HNsiOVMg%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7Ce546c014bba041403fd408d903ae6f05%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637544869999625202%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=AJhjRATk12C5NClvGw3EmFziJbsc1E8yN70m47bw0HM%3D&reserved=0> to check the details.

Thanks and Regards,

Prateek Saini
Technical Engineer | FarEye

Call: +91 70-6595-6595
 || www.getfareye.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7Ce546c014bba041403fd408d903ae6f05%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637544869999625202%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=j9s1nPtWhx94JufjBWDMXo7BICNIB7UfZZjJ3OdPi3g%3D&reserved=0>
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On Mon, 19 Apr at 1:28 AM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Vishwajeet,

Kindly approve the status update request, so that we can proceed further.

​

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/b80f9092be8016967990b1387ff605293742e13f070fee6381f0e790bda41a6a<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fb80f9092be8016967990b1387ff605293742e13f070fee6381f0e790bda41a6a&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7Ce546c014bba041403fd408d903ae6f05%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637544869999635160%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=iOhaY0%2FPkLDj2J8NSmskhMoTmstpHRfu%2Bm1ppXXBzpw%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7Ce546c014bba041403fd408d903ae6f05%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637544869999635160%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=fzWDjaiFtETUqExDUi0KCP2zr1Ehl6kr4Xgz%2B0xk3j4%3D&reserved=0> to check the details.
Thanks and Regards,

Prabhjot Kaur, Technical Engineer
FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7Ce546c014bba041403fd408d903ae6f05%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637544869999635160%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=P%2BdG5LmuIOUrbQLIrIBz6zDDoAP70UMl3rTOXJdTbyM%3D&reserved=0>

Call: +91 7065956595
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On Mon, 19 Apr at 12:40 AM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Akshay,

Greeting from FarEye!
We have received your concern regarding the status update.
We will revert you back as soon as we have an update or need any details to proceed further.
We are working on the same.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/b80f9092be8016967990b1387ff605293742e13f070fee6381f0e790bda41a6a<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fb80f9092be8016967990b1387ff605293742e13f070fee6381f0e790bda41a6a&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7Ce546c014bba041403fd408d903ae6f05%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637544869999655078%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=31bX5iMak3JmuKcDCHcjXa9TXaf%2BH61200ntQn3VdGA%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7Ce546c014bba041403fd408d903ae6f05%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637544869999655078%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=MlY96C%2BUPjoC3EnBSVjsL%2FHTCkdGd3eEDQ1VpEpKhpE%3D&reserved=0> to check the details.
Thanks and Regards,

 Ayushi Singh, Technical Engineer
 FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7Ce546c014bba041403fd408d903ae6f05%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637544869999665028%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=op%2Fewnaua2D%2FDDbO2zC8zgiLvMAItwtENBXJWRI%2FfuM%3D&reserved=0>

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On Mon, 19 Apr at 12:22 AM , Akshay Berry <[email-masked]<mailto:[email-masked]>> wrote:
Looping @FarEye Support<mailto:[email-masked]> Please push the status to Hybris as delivered.

Order Number: 6294521601
AWB - SD001641775

@Vishwajeet Singh<mailto:[email-masked]> Please approve.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 18, 2021 7:26 PM
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: order status not updated: Order Number: 6294521601

@Akshay Berry<mailto:[email-masked]>

Please check on this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 18, 2021 3:23 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: order status not updated: Order Number: 6294521601

External email sender, please take precaution.
Hi Team,

Problem statement - Order status not updated on Hybris.

Case id - 2414717
Order Number: 6294521601
Order Created: 4/9/2021
AWB - SD001641775

Kindly mark the order as delivered as per fareye tracking it has been delivered on 4/17/2021

Regards,
Manish
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7Ce546c014bba041403fd408d903ae6f05%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637544869999684954%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=uTkLpRO8E8ve5%2BrJN%2BX%2F4uIliMmL13RxzT6ZjngIQT0%3D&reserved=0>
211742:211857
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