Subject: RE: BABYSHOP TEAM damaged item ///6280308490
From: EcomRDC babyshop5 <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Escalations Dxbteam <[email-masked]>, ArishLaila <[email-masked]>, Sachin Maheshwari <[email-masked]>, Sulaiman Rehman <[email-masked]>
Date: Tue, 20 Apr 2021 07:36:59 +0000

Dear Team,

The below issue damage parts already replace done.
So kindly check and confirm.

Thanks & regards,
Akram Shaik

From: Manish Kumar [mailto:[email-masked]]
Sent: Tuesday, April 20, 2021 10:23 AM
To: [email-masked]; EcomRDC babyshop5
Cc: seeta.seeta; Shakeeb Arsalan; Apoorv Joshi; Mohammad Shafeeque; Escalations Dxbteam; ArishLaila; Sachin Maheshwari
Subject: Re: BABYSHOP TEAM damaged item ///6280308490

External email sender, please take precaution.
Hi Team,

Kindly advise on the below concern as the customer is claiming that he had received the damaged item and shared the images for the same.

Problem Statement:  Damaged Item Received

Order Date : 05/03/2021

Order ID: 6280308490
Tracking ID: 16155576280308490

Assistance Required: Please check if we can arrange a return/exchange for this item.

Issue Description: Customer emailed us informing that he/she received the item on  22/03/2021 but the item which they received is damaged, as the wood is broken at the corner, customer also provided us the picture of damaged item.

Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.

Thank you for your help.

Regards,
Manish

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 19, 2021 11:08:38 AM
Subject: Re: BABYSHOP TEAM damaged item ///6280308490

Hi Team,

Problem Statement:  Damaged Item Received

Order Date : 05/03/2021

Order ID: 6280308490
Tracking ID: 16155576280308490

Assistance Required: Please check if we can arrange a return/exchange for this item.

Issue Description: Customer emailed us informing that he/she received the item on  22/03/2021 but the item which they received is damaged, as the wood is broken at the corner, customer also provided us the picture of damaged item.

Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.

Regards,
Shafeeque

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: [#2281295] - مشكلة في الطلب 6280308490
From: EcomRDC babyshop5 <[email-masked]>
To: Centrepoint <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Sulaiman Rehman <[email-masked]>
Date: Thu, 15 Apr 2021 09:11:21 +0000

Dear Team,

The below order damage parts replace done on yesterday.

Thanks & regards,
Akram Shaik

From: Centrepoint [mailto:[email-masked]]
Sent: Saturday, April 10, 2021 4:06 PM
To: [email-masked]; EcomRDC babyshop5
Cc: Escalations Dxbteam
Subject: Fwd: [#2281295] - مشكلة في الطلب 6280308490

External email sender, please take precaution.
Please take a look at ticket #2281295<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2281295&data=04%7C01%7Cecomrdc.babyshop5%40landmarkgroup.com%7C830333bdfcda4b3d314408d8fc2167fc%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637536567717628559%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=pd%2BZE0ECfimVfxs9PCnsrWGkCEZVFymEqf8mCHCR1bQ%3D&reserved=0> raised by Afrah-h ([email-masked]<mailto:[email-masked]>).

Hi Team,

Problem Statement:  BABYSHOP TEAM

Order Date : 05/03/2021

Order ID: 6280308490
Tracking ID: 16155576280308490
Assistance Required: Damaged Item Received

Issue Description: Customer emailed us informing that he/she received the item on  22/03/2021 but the item which they received is damaged, as the wood is broken at the corner, customer also provided us the picture of damaged item.
Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.

Regards,
Shafeeque
On Mon, 22 Mar at 2:17 PM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:
مرحبا أفراح,

شكراً لك على تواصلك معنا.

تقبل كامل اعتذارنا عن الإزعاج الذي تسببنا به.

يرجى العلم بأنه قد تم رفع طلب حضرتك للجهات المعنية وسيتم اتخاذ الإجراء اللازم بأسرع وقت ممكن و لضمان عدم تكرار هذا الخطأ مستقبلا.

لا تتردد بالاتصال بنا للحصول على مزيد من المساعدة.

أصدقائك،
فريق الدعم.
​

2281295:1125156