Subject: RE: Refund not processed for the NDR order // 6273812959
From: Jessie Caparas <[email-masked]>
To: Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, ArishLaila <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohammad Shafeeque <[email-masked]>, ABDALLAH AHEMAD <[email-masked]>
Date: Mon, 19 Apr 2021 15:03:40 +0000

@ArishLaila<mailto:[email-masked]>

What’s the update on this incident? INC1029424

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]>
Sent: Monday, April 19, 2021 12:31 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohammad Shafeeque <[email-masked]>; ABDALLAH AHEMAD <[email-masked]>
Subject: Re: Refund not processed for the NDR order // 6273812959

External email sender, please take precaution.
Hi Team,

Please check if there is any update on the incident id - INC1029424, as the refund has still  not been processed.

Thank you for your help.

Regards,
Manish

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 18, 2021 9:46:57 AM
Subject: Refund not processed for the NDR order  // 6273812959

Hi Team,

Problem Statement: Refund not processed for the NDR order
Order Date: Feb 14, 2021
Order ID: 6273812959
Tracking ID: Z3176593
INC ID : INC1029424
Child ticket: 2404366

Assistance Required: Need urgent Refund

Issue Description: As per the tracking we can see that the order has been returned to our warehouse on 04/03/2021. However, the refund still not processed.

Please check and process the refund.

Thank you for your help

Regards,

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