Subject: RE: incomplete wwd // 9640283244
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: Sachin Maheshwari <[email-masked]>, Manish Kumar <[email-masked]>, Babyshop Home Delivery <[email-masked]>, Sameer Koothalikutty <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Elharith Elsiddig <[email-masked]>
Date: Mon, 19 Apr 2021 11:36:13 +0000

Hi @Manish Kumar<mailto:[email-masked]>

PFA

From: Sachin Maheshwari <[email-masked]>
Sent: Monday, April 19, 2021 1:17 PM
To: Manish Kumar <[email-masked]>; Babyshop Home Delivery <[email-masked]>; Sameer Koothalikutty <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Elharith Elsiddig <[email-masked]>
Subject: RE: incomplete wwd // 9640283244

@Escalations Dxbteam<mailto:[email-masked]>,

This has been responded earlier.

Regards,
Sachin

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 19, 2021 12:54 PM
To: Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>; Sameer Koothalikutty <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Elharith Elsiddig <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: incomplete wwd // 9640283244

External email sender, please take precaution.

Hi Team,

The customer is claiming that the below item includes Go carry bag which he had not received.

For reference see below and advise accordingly.

Thank you for your help.

Regards,
Manish

________________________________
From: "Elharith Elsiddig" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 18, 2021 11:42:53 AM
Subject: incomplete wwd // 9640283244

Hi Team,

Problem Statement: Incomplete WWD item issue
Order Date : Mar 6, 2021
Delivery Date: 1/13/21
Order ID: 9640283244
Tracking ID: 16077149640283244

Issue Description: Customer reported that he has not received The Go Carry Bag with the item.
Kindly check and advise what can we do in this case.

Thank you for your help!

Regards,
ELharith.
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: [#2246428] - Product information
From: Sachin Maheshwari <[email-masked]>
To: Escalations Dxbteam <[email-masked]>, Babyshop <[email-masked]>
Date: Thu, 8 Apr 2021 08:05:40 +0000

Hi team,

The go carry bag is not included in pack / box (we will be getting the content corrected).

Pls check if customer would like to keep the stroller & I will be ok to provide a GV Aed 50 as compensation or else we can take back for processing return (only if item is not used at all).

Regards,

Sachin

From: Babyshop Home Delivery <[email-masked]>
Sent: Thursday, April 8, 2021 8:40 AM
To: Sachin Maheshwari <[email-masked]>; Deepak Kumar Shah <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Babyshop <[email-masked]>
Subject: RE: [#2246428] - Product information

Dear Sachin \ Deepak,

We have check the below said item in our available inventory and we did not fount any Go Carry Bag inside the master ctn.

Kindly advice on below escalation.

Item:- 162618258

Best Regards,

COD operations, Babyshop, Jebel ali, Dubai, UAE.

Pankaj : CUG : +971564112613, Board : 048094839

Rajesh: CUG : +971543097510, Board : 048094839, Mobile: +971544764797

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From: Babyshop <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 6, 2021 9:34 AM
To: Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sameer Koothalikutty <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#2246428] - Product information

External email sender, please take precaution.

Hi Team,

Problem Statement: Incomplete WWD item issue
Order Date : Mar 6, 2021
Delivery Date: 1/13/21
Order ID: 9640283244
Tracking ID: 16077149640283244

Issue Description: Customer reported that he has not received The Go Carry Bag with the item.
Kindly check and advise what can we do in this case.

Thank you for your help!

Regards,
ELharith.

2246428:1125156