Subject: RE: Missing item/ Refund approval 9645229083
From: Muzahir Abbas <[email-masked]>
To: Vaibhav Ohri <[email-masked]>, Ashish Karini <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, mohammed fahim <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 18 Apr 2021 16:06:25 +0000

Hi Team ,
As per system ,there were two containers against this order and both has been delivered .
Driver took from warehouse both containers .
If you have any record of driver & customer’s conversation ,kindly forward us ,accordingly we will take action .
Before we talked with driver regarding this issue and he informed us that he already talked with customer and problem was solved .
Now driver is not working with us anymore ,so we can’t investigate further .

Regards
Abbas

From: Vaibhav Ohri<mailto:[email-masked]>
Sent: 18 April 2021 19:07
To: Ashish Karini<mailto:[email-masked]>; Shakeeb Arsalan<mailto:[email-masked]>; Muzahir Abbas<mailto:[email-masked]>; Jessie Caparas<mailto:[email-masked]>; Malik Ismail<mailto:[email-masked]>
Cc: seeta.seeta<mailto:[email-masked]>; Apoorv Joshi<mailto:[email-masked]>; Manish Kumar<mailto:[email-masked]>; mohammed fahim<mailto:[email-masked]>; Escalations Dxbteam<mailto:[email-masked]>
Subject: Re: Missing item/ Refund approval 9645229083

Hi Abbas

Please check how many containers were delivered in this order and check with the driver as well how many he delivered.

Regards

Vaibhav ohri

From: Ashish Karini <[email-masked]>
Sent: 18 April 2021 15:58
To: Shakeeb Arsalan <[email-masked]>; Muzahir Abbas <[email-masked]>; anwar panery <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Vaibhav Ohri <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; mohammed fahim <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Missing item/ Refund approval 9645229083

+@Vaibhav Ohri<mailto:[email-masked]>

Regards

Ashish Kumar Karini

Mob - 971 525585024 , Dir – 971 45174474

Website : www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMuzahir.Abbas%40landmarkgroup.com%7C248d771762ec4cf0e25408d9027baee8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637543552496813922%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=SsRtvxmZ5R8INwOVi9jFYWrNorH1nkphD7YF92MzhOU%3D&reserved=0>

From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, April 18, 2021 4:58 PM
To: Muzahir Abbas <[email-masked]>; Ashish Karini <[email-masked]>; anwar panery <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; mohammed fahim <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Missing item/ Refund approval 9645229083

External email sender, please take precaution.

Hi Team,

Need assistance on the issue below.

Regards
Shakeeb

From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "muzahir abbas" <[email-masked]<mailto:[email-masked]>>, "ashish karini" <[email-masked]<mailto:[email-masked]>>, "anwar panery" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "mohammed fahim" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 30 March, 2021 12:49:59
Subject: Re: Missing item/ Refund approval 9645229083

Hi Team,

AWB: FP032621000370

Please advise if you have delivered the order fully, as the customer is chasing us for the following item 162056739 - - Juniors Roadstar Baby Buggy, and saying that the courier partner did not deliver it.

Regards
Shakeeb

From: "mohammed fahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 29, 2021 10:36:07 AM
Subject: Missing item/ Refund approval 9645229083

Hi Team,

Problem Statement: Missing item

Order Date : Mar 25, 2021

Order ID: 9645229083

Tracking ID; FP032621000370

Missing item ID ; 162056739 - - Juniors Roadstar Baby Buggy,  value; AED239.00

Assistance Required: Need to investigation with the relevant team,

Issue Description: The customer placed order for 2 items and 2 items have been shipped from our end, but he received only 1. According to customer when he asked driver about the item he replied it will be delivered next day but he did not received the item yet.

Customer History; It was first order of the customer.

Regards,

Fahim

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