Subject: RE: My Credits Cancellation/Bank Transfer Approval - 9646077559
From: Jessie Caparas <[email-masked]>
To: Prakash Iyangar <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sun, 18 Apr 2021 16:01:42 +0000

Thanks @Prakash Iyangar<mailto:[email-masked]>

Also its been noticed that store teams are selecting the wrong tender of refund.

Hope store team is all aware about the refund process.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Prakash Iyangar <[email-masked]>
Sent: Sunday, April 18, 2021 7:39 PM
To: Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>
Subject: Re: My Credits Cancellation/Bank Transfer Approval - 9646077559

Approved

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C6fcd779c657b47de370c08d9028025a0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637543571668107272%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2F%2BupvLVX4RlVWahWsb3dYNbhZCIcEI91UBGmWTiy4OY%3D&reserved=0>
________________________________
From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 18, 2021 7:38:57 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: My Credits Cancellation/Bank Transfer Approval - 9646077559

@Prakash Iyangar<mailto:[email-masked]>

Since the store team has processed the refund by mistake to my credit instead to the card, can you please provide approval to remove my credit points and change the refund mode to the card?

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 18, 2021 5:20 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: My Credits Cancellation/Bank Transfer Approval - 9646077559

External email sender, please take precaution.

Hi team,

With reference to the order number: 9646077559

Customer returned items worth AED 270 in this order to the store and asked them to refund the money to his bank account when returning however, the amount was yet returned to his My Credits. Customer is asking to receive his money back to his account. This was a credit card order and customer has already placed orders worth AED 143.65 using his My Credits.

We have already pushed back the customer multiple times that the refund can not be done to Account but the customer insist he wants the remaining of his My Credit value to his Bank Account.

The remaining amount in My Credits is AED 126.35.

Please look into this and advise if we can go ahead with cancellation for My Credits. If so, please also advise if we should go ahead with Bank Transfer or Changing the refund mode with help of Jira.

Thank you for your help!

Regards,

Apoorv

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